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Customer Service Representative

2 maanden geleden

Rozenburg, Zuid-Holland, Nederland Tempo Team Voltijd
Job Description

We are seeking a motivated and detail-oriented Customer Service Representative to join our dynamic team at Tempo Team. As a key member of our logistics team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Provide timely and efficient customer service, responding to inquiries and resolving issues in a professional manner.
  • Plan and organize transportation and logistics flows to ensure seamless delivery of goods and services.
  • Escalate potential and unresolved problems in a timely manner, working closely with internal teams and suppliers.
  • Produce daily, weekly, and monthly reports, including KPIs, to track performance and identify areas for improvement.
  • Share information and insights with customers and internal colleagues, promoting a culture of collaboration and transparency.
  • Identify opportunities for process improvements and implement changes in consultation with the team.
Requirements:
  • Native-level proficiency in Dutch and English.
  • Experience as a Customer Service Medewerker, preferably in logistics.
  • Proficiency in MS Office and WMS systems.
  • Proactive, hands-on attitude with a focus on delivering exceptional customer service.
What We Offer:
  • Competitive salary.
  • Travel expense reimbursement.
  • Opportunities for personal growth and training.
  • A positive work atmosphere with a supportive team.
  • Career advancement opportunities within the company.

We are committed to creating a dynamic and inclusive work environment that values diversity and promotes professional growth. If you are a motivated and customer-focused individual with a passion for logistics, we encourage you to apply for this exciting opportunity.