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Company Overview
ServiceNow is a global market leader in the digital transformation space, with a vision to make the world work better for everyone. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Job Summary
The Senior Platform Architect is an advisory role responsible for helping customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on an architecture designed for long-term success.
Key Responsibilities
- Work with customers across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
- Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
- Provide a variety of architectural knowledge across multiple workflows.
- Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
- Translate goals to outcomes into a customer roadmap.
- Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
- Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
- Manage technical governance, and a delivery operating model and governance.
- Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
- Support the sales effort by scoping and estimating the engagement and change orders.
- Be an active contributor of leading practices and expertise related to the ServiceNow platform.
Requirements
To be successful in this role, you have:
- 8+ years progressive experience as part of a professional services organization; or equivalent education/experience.
- Management consulting experience.
- Creativity with comfort running programs independently within a 'startup-paced' environment.
- Success driving complex issues through analysis and resolution.
- Industry domain expertise.
- Large program experience leading architecture and design.
- Enterprise architecture experience.
- Cloud application technology experience.
- ServiceNow certifications in aligned workflow.
- Ability to travel.
- Right to work in the country where you have applied.
