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Customer Service Representative

2 maanden geleden

Rotterdam, Zuid-Holland, Nederland Ocean Network Express Voltijd
{"Job Title": "Customer Care Coordinator", "Job Description": "Job Purpose & Primary Responsibilities

As a Customer Care Coordinator, you will be responsible for providing exceptional customer service to our Key Account clients. You will be the first point of contact for customer inquiries and issues, and will work to resolve these in a timely and professional manner.

Key Responsibilities:
  • Provide prompt and effective responses to customer inquiries and issues.
  • Work closely with the Customer Administration team to ensure seamless communication and collaboration.
  • Utilize our growing range of customer self-service tools to provide a superior customer experience.
  • Ensure compliance with company rules and regulations on all processes and transactions.
  • Communicate effectively with customers and advise them in a reliable and professional manner.
Requirements:
  • 1-2 years of work experience within shipping.
  • Strong communication skills, customer- and service oriented.
  • Flexibility and creativity in problem solving.
  • Good knowledge of Excel and preferably Salesforce.
  • Articulate, clear oral and writing communication skills in English and Dutch.
  • Enthusiastic team worker.
What We Offer:
  • Market based salary.
  • 26 Holiday days per year.
  • Holiday allowance.
  • 13th month.
  • Pension: a defined contribution paid by Employer and Employee.
  • WIA and WGA-gap insurance fully paid by ONE.
  • Collective Health Insurance.
  • Commuting and Working from Home Allowance.
", "lang_code": "en-US"}