Medical Device Customer Service Specialist

3 weken geleden


Utrecht, Utrecht, Nederland Undutchables Voltijd € 2.300 - € 3.300
Job Overview

Undutchables is seeking a highly skilled Medical Device Customer Service Specialist to join their team in Amersfoort. As a key member of the customer service team, you will be responsible for delivering exceptional customer experiences and ensuring seamless order processing.

Key Responsibilities:
  • Process sales orders accurately and efficiently in Microsoft Dynamics/Business Central (or similar ERP system)
  • Provide timely and effective responses to customer inquiries via phone, email, and other communication channels
  • Prepare and create shipments, including required shipping documentation, based on scheduled sales orders
  • Proactively inform customers about product availability, lead times, and delivery status
  • Signal impending stock shortages to the procurement team to ensure timely restocking
  • Address day-to-day customer questions regarding deliveries, availability, and lead times
  • Invoice delivered goods to clients promptly and accurately
  • Continuously improve internal processes related to the delivered service package and administrative qualities
Requirements:
  • MBO+ level or equivalent qualification
  • Native-level proficiency in French and excellent English skills
  • Familiarity with the French healthcare system and tender experience is a significant advantage
  • Punctual and customer-oriented individual with a strong sense of responsibility
  • Excellent computer skills, preferably with knowledge of Microsoft Dynamics/Business Central
Compensation and Benefits:

The successful candidate can expect a competitive salary range of €2,500-€3,200 per month (gross) based on full-time employment and depending on experience. Additionally, Undutchables offers a dynamic work environment, opportunities for growth and development, and a chance to contribute to a company that values patient outcomes and customer satisfaction.



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