Road Logistics Customer Care Specialist

1 maand geleden

Bedrijventerrein De Tweeling, Nederland Kuehne + Nagel N.V. Voltijd
Job Title: Road Logistics Customer Care Specialist

We are seeking a highly skilled and motivated Road Logistics Customer Care Specialist to join our team in Nieuw-Amsterdam. As a key member of our Road Logistics team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Manage day-to-day interactions with existing customers, ensuring seamless communication and support
  • Oversee new orders, ensuring data accuracy and promptly resolving any discrepancies
  • Review and validate invoices and other essential documents to maintain accurate records
  • Coordinate customer orders with the Operational Care Centre Team, ensuring smooth execution within operational systems
  • Collaborate with internal teams to effectively manage and enhance relationships with your existing customer portfolio
  • Provide proactive advice and consultancy to ensure customer satisfaction, addressing any issues or complaints with a solution-oriented approach
  • Monitor internal data and customer KPIs, aligning them with customer expectations, and driving continuous improvement through actionable insights
  • Streamline administrative processes, ensuring they are efficient, controlled, and successful, while applying your flexibility and problem-solving skills to achieve positive outcomes
Requirements:
  • Previous experience in road freight and/or customer service is beneficial
  • Ability to handle both order management and some finance-related responsibilities
  • Strong team player with the capability to work independently
  • Excellent organizational skills, with the ability to prioritize and distinguish between main and secondary issues
  • Customer- and service-oriented mindset
  • Excellent command of both English and Dutch
About Kuehne + Nagel:

Kuehne + Nagel is a leading logistics company with over 80,000 employees at 1,300 locations in over 100 countries. We are committed to diversity and equal opportunity in our teams, and we believe that you can make a valuable contribution to our company.

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