Cloud Infrastructure Engineer
7 dagen geleden
About the Role
We are seeking a highly skilled Cloud Infrastructure Engineer to join our team. As a Cloud Infrastructure Engineer, you will be responsible for managing and supporting cloud infrastructure, particularly within the Azure environment.
The ideal candidate will have excellent troubleshooting skills, strong communication abilities, and the ability to collaborate effectively with internal teams.
Key Responsibilities:
- Helpdesk Support
- Serve as the first point of contact while providing on-site and remote support to end-users.
- Diagnose and resolve IT-related issues.
- Perform hands-on jobs such as hardware/software installations, setting up Teams, etc.
- Manage and track support requests through ticketing tools, ensuring timely and efficient resolution.
- Identify and assign issues to the appropriate technical teams.
- Device Management
- Leverage Intune for centralized device management, ensuring compliance and security across all endpoints.
- Troubleshoot Intune-related issues and recommend enhancements to streamline endpoint management.
- Technical Documentation & Asset Management
- Manage assets throughout their lifecycle, ensuring accurate tracking of device allocations and licenses.
- Maintain and update internal documentation, including Knowledge Base, standard operating procedures, and inventory records.
- Develop and deliver end-user training and support materials related to hardware/software usage, security, and best practices.
- System Monitoring & Maintenance
- Manage users' accounts, permissions, and licenses across various platforms (AD, Entra ID, Office 365, 3rd party portals).
- Conduct regular system checks and software updates for endpoints.
- Account On/Off-Boardings
- Efficiently handle user on-boarding processes, including account creation, permission assignment, and device/software provisioning.
- Manage off-boarding procedures to ensure secure revocation of access, proper handling of data, and device reassignment.
- Maintain accurate records of user status changes and keep relevant teams informed.
Requirements
- Proven experience in a helpdesk or technical support role.
- Strong knowledge of Windows OS, iOS, Office 365, Teams.
- Basic understanding of networking protocols.
- Fluent in Dutch and English.
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