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2 maanden geleden
About the Role
We are seeking a highly skilled Business Process Analyst to join our team at ASML. As a Business Process Analyst, you will play a critical role in aligning teams on the Agile Release Train (ART) to a shared technical direction and partner with those teams in elaborating the Solution, validating technology assumptions, evaluating implementation alternatives, and creating the Continuous Delivery Pipeline.
Key Responsibilities
- Assess, change, and refine business processes and related information systems to continuously increase the effectiveness of the supporting systems and ensure they are properly aligned with the company's strategic direction.
- Work with Product and Solution Management, Customers, and (IT) Suppliers to deliver high-quality solutions.
- Collaborate with cross-functional teams to identify and prioritize business requirements and develop solutions that meet those needs.
- Develop and maintain detailed knowledge of IT systems supporting Customer Service Execution Systems, Quality Management, Equipment Automation, and other related areas.
- Stay up-to-date with industry trends and emerging technologies, such as Industry 4.0 and Cloud.
Requirements
- Master's degree in Information Technology or Business Administration with proven experience in complex Customer Service processes.
- At least 5 years of experience as an IT Customer Service expert on senior level.
- 10+ years' experience with Customer Service processes (complex products, low volumes).
- Proven experience in translating architectural principles, processes, infrastructure to actual solutions.
- Strong background in SAP CS/PS/PM/PEO, including integration with non-SAP systems.
- Detailed knowledge of IT systems supporting Customer Service Execution Systems, Quality Management, Equipment Automation.
- Excellent communication skills in English, preferable also in Dutch.
- Proactive and enthusiastic, with a strong go-get mentality.
- Ability to influence without power and perform in high-pressure environments.
About ASML
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. We recognize that diversity and inclusion is a driving force in the success of our company.
