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Payroll Specialist

2 maanden geleden

Almere, Flevoland, Nederland Roche Voltijd
Job Title: Payroll, Time, Benefits Specialist

About the Role

We are seeking a highly skilled Payroll, Time, Benefits Specialist to join our team at Roche. As a key member of our HR department, you will be responsible for executing HR system data maintenance and administrative activities in a timely and accurate manner, in support of P&C business processes in the area of payroll, tax, social insurance, time, and several local and global benefits.

Responsibilities

  • Service Delivery: Execute system data maintenance and administrative activities in support of P&C business processes in the area of payroll, tax, social insurance, time, several local and global benefits administration, etc.
  • Customer Service: Provide customer service on pay, time and benefits related activities, such as inquiry resolution, request management, and troubleshooting.
  • Union Negotiations: Ensure that all union negotiations (if any) associated with PTB activities should be handled properly and in a timely manner.
  • Time and Absence Policies: Understand and have working knowledge of local time/absence policies.
  • Correspondence: Correspondence with managers and leaders to confirm accuracy of employee time/absence entry.
  • Mass Upload Files: Manage, process and reconcile mass upload files for all pay frequencies.
  • Data Flows: Monitor data flows to/from Workday to Vendor for accuracy.
  • Integrations: Ensure integrations are processed timely and resolve any errors ensuring accurately processed.
  • Regulatory Compliance: Ensure regulatory compliance in line with the countries, customers, and regulations.
  • Stakeholder Relationships: Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way.
  • System Maintenance: Supports P&C Chapters in system maintenance activities.
  • Guidance and Advisory: Provide guidance and advisory to first level P&C support teams.
  • Knowledge Development: Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (KA, SWIs).
  • Project Activities: Participating in project activities as required.
  • Service Delivery: Ensure consistent and reliable service delivery for customers serviced.
  • Continuous Improvement: Implement processes and initiatives to ensure continuous improvement as well as service enhancement.
  • End-to-End Ownership: Ensure end to end ownership of resolution.
  • Operations: Ensure operations according to defined KPIs and ServiceNow OKRs.
  • Country Non-PTB Activities: Support country non-PTB activities upon the business needs if applicable.

Cross-Functional Collaboration

  • Relationship Building: Build relationships with P&C colleagues as well as with customers to ensure ongoing service delivery effectiveness.
  • Collaboration: Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.
  • Local Consistency: Achieve our P&C vision by driving local consistency through collaboration.

Outputs & Deliverables

  • Performance Improvement: Continuous contribution to the improvement of the performance of People Support Solutions.
  • Customer Satisfaction: Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback).

About You

In this role, you will be working within a team focusing on a customer group from one of the regions and across various functions and levels within the organization.

Your Experience

  • Payroll Services and Benefits Administration: 1-3 years of experience in payroll services and benefits administration, in a shared service center environment preferably.
  • Payroll Cycle and Processes: Knowledge of payroll cycle and processes.
  • Attention to Detail: Excellent attention to detail and analytical ability.
  • Excel Skills: Advanced Excel skills (pivot table, v-lookup, etc.).
  • Proven Track Record: Proven track record of being able to deliver in a matrix organization.
  • Ability to Work Independently: Ability to work independently in a fast-paced and changing environment and to handle multiple, competing priorities.
  • Language Skills: Fluently in Dutch & English strong communication skills both written and spoken are essential.
  • HR Generalist Know-How: Preferably HR generalist know-how.
  • Ambiguous and Multicultural Environment: Ability to thrive in an ambiguous and multicultural environment working across borders.

Core Capabilities

  • Customer Centricity: Living customer centricity through your day-to-day interactions (incl. needs anticipation, cultural awareness, managing one's response).
  • End-to-End Accountability: Demonstrating end-to-end accountability (incl. big picture and impact understanding, engaging others to ensure a successful outcome).
  • Problem-Solving: Demonstrating problem-solving (incl. active listening, critical thinking, process improvements).
  • Growth Mindset: Having a growth mindset (incl. taking risks and experimenting, seeking new learning opportunities, asking and giving feedback).

About Roche

We are a dynamic market leading company with endless possibilities both nationally and internationally. We offer a great place to work, have fun and have an impact on patient lives. Our employees are at the center of everything we do, we work in an agile environment where people are empowered. Opportunities to develop yourself both on and off the job, we invest in our people. Competitive compensation and benefits, including a half 13th month, performance related bonus & participation in our stock program. This is a fixed term position.