Customer Service Experience Expert
7 dagen geleden
We are seeking a highly skilled and motivated Customer Service Representative to join our team in Venlo, Italy. This role offers a unique opportunity to work with a dynamic and fashion-forward company like Michael Kors.
About the RoleThe Customer Service Representative will be responsible for providing exceptional customer service to clients, responding to their inquiries, resolving issues, and ensuring overall customer satisfaction. The ideal candidate will have strong communication skills, be able to multitask, and have a passion for delivering outstanding customer experiences.
Responsibilities- Enter, manage, and release orders, reorders, and swaps with the support of the Customer Service Assistant;
- Understand the logic of seasonal inventory to place stock for reorders and swaps;
- Send order confirmations to customers within the due schedule;
- Monitor order status from placement to delivery;
- Organize shipments in EEC territories;
- Prepare weekly reports and regular reviews;
- Develop and maintain good partnerships with customers' contacts;
- Enter return authorizations, communicate return requirements to customers, and organize return shipments with Logistics and the Customer Service Assistant;
- Data entry and update of Customer Master data with the support of the Customer Service Assistant;
- Learn and navigate different system entry tools (RLM, Active Omni) and reporting tools (Qlik View, Smart sheet) with an analytical approach;
- Act promptly, independently, and with a "think outside the box" mentality to tackle and solve issues;
- Work closely with Account Executives and Sales Agents, Accountancy, and Logistics;
- Support Account Executives/Agents and Accountancy with regular data to keep control of customers;
- College degree (HBO or equivalent);
- Previous experience in B2B Customer Service;
- Computer literate with good skills in Excel and other IT systems;
- Knowledge of English and any additional main European language (Italian);
- Knowledge of basic principles of Supply Chain, Sales, and Finance of Fashion/Luxury organizations;
- Competitive salary: €45,000 - €55,000 per annum (based on location and experience), depending on performance and qualifications;
- Flexible working hours (core hours 10 to 16)
- 2 days work from home/week;
- 38h/week;
- Travel allowance;
- Access to our Sample Sale twice a year, where you can shop against reduced prices;
- A fast-paced, international, and dynamic culture where you can truly make a difference;
- Professional development opportunities to grow your career;
- Employee discount;
- 25 days of holidays;
- 4 additional MK days;
- Discount for CZ health insurance;
- Free access to training platforms;
- Free fruit;
- Company events (Summer and Christmas party);
- Referral bonus;
- Parental bonus;
- Fully paid paternity leave;
We value diversity, inclusivity, and equal opportunities. We strive to create a workplace where everyone feels welcome, respected, and empowered to succeed.
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