Datacenter Technician

6 dagen geleden

Middenmeer, Noord-Holland, Nederland Microsoft Voltijd
Job Summary

As a Datacenter Technician at Microsoft, you will play a critical role in delivering the core infrastructure and foundational technologies for our cloud services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. You will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues.

Responsibilities
  • Contribute to issue tracking through escalations, asking questions, and seeking guidance on timely resolution of issues from more experienced technicians.
  • Participate in daily safety briefings, complete required training aligned to the role and workload, including safety training, and comply with safety procedures.
  • Complete assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians.
  • Comply with security and data management procedures and policies with guidance from other technicians and complete the required security training.
  • Maintain a strong client focus to understand the impact of their work when completing tickets and assigned tasks.
  • Contribute to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
  • Have pride and a sense of accountability for the service quality, completeness, and ownership of the data center facilities.
Requirements
  • Completed High/Secondary School, GED, an apprenticeship/vocational qualification, or equivalent experience and basic knowledge of computer hardware and components.
  • Ability to meet Microsoft, customer, and/or government security screening requirements.
Preferred Qualifications
  • 1+ years' experience supporting IT equipment or related technology.
  • Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
About Microsoft

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

We are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

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