Customer Service Representative

1 maand geleden

Arnhem, Gelderland, Nederland JYSK Voltijd

Vacaturebeschrijving

We zijn op zoek naar een Klantenservice Medewerker voor onze afdeling Klantenservice. In deze rol ben jij onze klantambassadeur, sta jij altijd in direct contact met onze klanten en bied je de beste klantenservice via onze verschillende kanalen.

Je taken en verantwoordelijkheden

  • Je bent het eerste aanspreekpunt voor onze klanten en beantwoordt hun vragen via telefoon, e-mail, chat en social media.
  • Je helpt klanten met hun problemen en vindt oplossingen voor hun behoeftes.
  • Je werkt in een team om klanten te helpen en om de klantenservice te verbeteren.
  • Je bent verantwoordelijk voor het oplossen van klachten en het voorkomen van klachten in de toekomst.
  • Je werkt samen met andere afdelingen om klanten te helpen en om de klantenservice te verbeteren.

Je profiel

  • Je bent klantgericht en luistert naar klanten om hun behoeftes te begrijpen.
  • Je bent in staat om te communiceren op een professionele manier en om klanten te helpen.
  • Je bent flexibel en kan werken in een hoog tempo.
  • Je bent in staat om te werken in een team en om samen te werken met anderen.
  • Je hebt een goede beheersing van de Nederlandse taal in woord en geschrift.

Wat wij bieden

  • Je krijgt de kans om jezelf te ontwikkelen en om je carrière te bevorderen.
  • Je werkt in een dynamische en informele bedrijfscultuur.
  • Je krijgt de mogelijkheid om te werken in een team en om samen te werken met anderen.
  • Je krijgt de kans om extra bij te verkopen aan klanten door jouw opgedane productkennis.
  • Je krijgt de mogelijkheid om gedeeltelijk vanuit huis te werken.

Wat je meeneemt

  • Je meeneemt een positieve en klantgerichte houding.
  • Je meeneemt een flexibele en communicatieve manier van werken.
  • Je meeneemt een goede beheersing van de Nederlandse taal in woord en geschrift.
  • Je meeneemt een positieve en professionele manier van communiceren.

Wij streven ernaar om ontwikkeling en doorgroeimogelijkheden binnen JYSK aan te kunnen bieden.

Onze JYSK waarden - Ondernemer, Collega en Bedrijfsgeest - drukken het gedrag en de houding uit die we van elkaar verwachten binnen onze organisatie.

JYSK wil iedereen betrekken, ongeacht leeftijd, genderidentiteit, ras, seksuele geaardheid, fysieke of mentale capaciteiten, etniciteit en ervaring.

Samen zorgen we voor een inclusieve cultuur die de diverse stemmen van onze medewerkers aanmoedigt, ondersteunt en viert.

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