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2 maanden geleden
We are seeking a highly skilled Business Operations Analyst to join our team at SYNCREON. As a key member of our operations team, you will play a critical role in ensuring the smooth flow of information and communication between departments, both internally and externally.
Key Responsibilities- Provide internal and external communication regarding Business Support Control measurement, including scorecards, customer analysis, and reporting.
- Support individual team members and other parties in an effective manner, while maintaining a flexible and approachable attitude to facilitate personal and overall SYNCREON goals.
- Conduct system, customer, and vendor reconciliation.
- Prepare and present internal and external reports, including SLAs, KPIs, quality metrics, efficiency control, MBR, and QBR, to ensure best-in-class performance in terms of cost and service.
- Perform root cause analysis to identify and resolve issues.
- Provide backup and support to the Manager, representing them in periods of absence when required.
- Maintain master data regarding department CRF and Business Intelligence.
- Support training, coaching, UAT, and projects.
- Create, maintain, and control documentation, including process descriptions and work instructions.
- Provide general support to MFG operations, monitoring operations, updating SFCS, and reporting operational and technical issues to TE and Dell MFG team using Jira.
- Minimum of 1-2 years' experience in logistics or manufacturing, preferably in Customer Service Control.
- Secondary vocational (or higher) education (MBO or MBO+).
- Excellent communication and relationship-building skills in English (spoken, reading, writing).
- Ability to work under pressure and adapt to changing priorities and deadlines.
- Proficient knowledge of MS Office applications, particularly Excel and warehouse management systems.
- Attention to detail and patience to execute thorough investigations in a demanding environment.
- Process thinking and ability to translate improvements into actions and promote changes within the team.
SYNCREON is a leading provider of supply chain solutions, dedicated to making trade flow better. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market-competitive compensation package and opportunities for career advancement.
We are committed to the principles of Equal Employment Opportunity (EEO) and believe that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills, and we encourage you to apply if you are a motivated and talented individual who is passionate about logistics and customer service.
