Senior IT Service Manager, Hybrid
6 dagen geleden
About the Role
We're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organization can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy.
We're unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We're always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
Key Responsibilities
- Develop and implement transformative IT service management strategies and frameworks that align with the company's objectives, laying the foundation for a robust program.
- Collaborate with senior-level stakeholders from diverse backgrounds to understand their needs and expectations, translating these into IT service solutions.
- Aide in transitioning our organization to be more service-oriented, leading this change from the inception to a BAU state.
- Drive continuous improvement in IT service processes, utilizing industry best practices, while fostering an inclusive and equitable work environment.
- Partner with the senior-level stakeholders to define key performance indicators (KPIs) that reflect our commitment to diversity and inclusion while measuring the effectiveness of IT services.
- Driving the development and adoption to ITIL best practices for service management throughout the organization.
- Identifying and mitigating risks to ensure the security and reliability of our services.
Requirements
- 8+ years of relevant experience in IT service management.
- Exceptional interpersonal and communication abilities to engage effectively with diverse senior stakeholders (both technical and non-technical).
- In-depth knowledge of IT service management principles, ITIL framework, and industry standards, with a focus on equity and inclusion.
- Ability to draft robust IT service policies and frameworks to then socialize across the organization for seamless adoption.
- Analytical and problem-solving skills to identify and resolve service issues.
- Strategic thinking and the ability to align IT services with the company's strategic goals.
- Experience working in an Agile environment. Familiarity with JIRA and Confluence is advantageous.
- You are a team player and not afraid to roll up your sleeves to drive this transformation.
- High level of autonomy and self-motivation.
Preferred Qualifications
- Master's or MBA degree preferred.
- Industry-recognized certifications such as ITIL is a plus.
About Swift
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone's voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion , sexual orientation, or veteran/military status.
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