Senior Digital Operations Specialist

3 weken geleden

Middelburg, Zeeland, Nederland Nouvall Engineering Services B.V. Voltijd
Job Summary:

The Senior Engineering and Maintenance IT Technician plays a pivotal role in the Digital Turnaround Hardware Support Team, overseeing the implementation, maintenance, and troubleshooting of digital tools and hardware. This senior-level position ensures field workers have the necessary technology and information to perform their tasks effectively during all phases of Turnaround, while offering Level 1 system support and taking the lead in planning and facilitation activities.


Key Responsibilities:

• Support Digital Operations: Deploy and maintain key tools like W&AV, Wrench Time Analysis, eSWP, and PTT Phones, providing Level 1 support and troubleshooting to ensure smooth operation.
 • Planning & Facilitation: Collaborate with local teams during FEL to implement digital tools, plan resources, schedules, and ensure proper equipment availability.
 • Hardware & System Management: Oversee hardware such as mobile kiosks, wireless access points, BLE devices, RFID, and solar arrays, ensuring all equipment is operational and maintained.
 • Leadership & Mentoring: Guide less experienced team members, providing technical expertise, while managing tool storage, inventory, and quality control.
 • Process Improvement: Lead documentation of work processes and troubleshooting, driving improvements for smoother operations.
 • Digital Kit Management: Manage the preparation of digital kits (devices, kiosks, wireless infrastructure) for Turnaround projects.
 • Field Support: Travel extensively to sites in Spain, Germany, Netherlands, and the USA to provide on-site support and resolve technical issues.
 • Training & Knowledge Transfer: Provide ongoing training on digital tools to ensure the team maximizes the technology's impact during Turnaround.


Requirements:

• Education: MBO level 4 or higher in Electrical & Instrumentation (E&I), or a related technical field. Advanced technical education and expertise are required due to the senior nature of the role.
 • IT Skills: A solid understanding of IT systems is preferred, with a focus on Level 1 support for digital tools. Proficiency in troubleshooting and supporting a range of hardware and digital systems (e.g., mobile devices, wireless access points, BLE devices) is essential.
 • Experience: Previous experience in engineering or maintenance with a focus on IT support for field operations is a must. The candidate should have considerable on-the-job experience handling technical processes and leading team activities.
 • Leadership & People Skills: Strong people management skills and the ability to mentor and guide less experienced team members. Must be comfortable taking a leadership role in facilitating planning and tool implementation across teams.
 • Communication: Excellent communication skills are necessary for interacting with team members, site leaders, and stakeholders. Must be proficient in English; Dutch is a plus.
 • Hands-On Mentality: A practical, hands-on approach is critical for managing the installation, maintenance, and troubleshooting of digital tools and hardware during Turnaround projects.
 • Travel: This position requires extensive travel to various North American and International sites, as you will provide on-site support during all phases of Turnaround projects.


About Us:

Nouvall Engineering Services B.V. specializes in project support for the (petro) chemical and maritime industry, providing expertise in Engineering, Project Management, Maintenance, Shutdowns, Construction, and Safety.

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