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Customer and Payments Investigator

2 maanden geleden


Amsterdam, Noord-Holland, Nederland AMEX Voltijd
About the Role

We are seeking a highly skilled and experienced Customer and Payments Investigation - Credit Analyst Trilingual to join our team. As a key member of our AML compliance team, you will be responsible for supporting analysis, remediation, and refresh activities of customer & business files to adhere to all applicable legislation and regulation.

Key Responsibilities
  • Perform analysis, remediation, and refresh activities to complete customer files
  • Act as the first line of defense to detect unusual and suspicious behavior for the Business
  • Conduct local analysis/investigations to detect unusual and suspicious customer behavior which might cause an increased Wwft risk (Wet ter voorkoming van witwassen en financieren van terrorisme) to the company
  • Perform risk analysis on the total picture of a customer and collect evidence/documentation accordingly
  • Raise Internal Suspicious Activity Reports (ISAR) with evidence and report to the compliance department for further investigation
  • Analyze and understand customer behavior by reviewing transactions, payments to the account, organization charts, media exposure, etc..
  • Reach out to customers to understand the behavior of a customer
  • Propose other type of products to the customer if relevant
  • Suspend and cancel accounts
Requirements
  • Experienced Customer Care Professional with analytical skills
  • Know Your Customer (KYC) and Customer Due Diligence (CDD) experience is an advantage
  • Knowledge of the (local) AML regulations is a plus
  • Ability to distinguish main and side issues and to substantiate factual conclusions
  • Ability to report the case effectively to the compliance department (ISAR)
  • Has a commercial mindset - Understanding of American Express customer systems
  • Knowledge of Consumer, Corporate and SBS products within American Express
  • Strong teamwork, relationship, influencing and customer communication skills (verbal and written)
  • You need to be fluent in English, Dutch and French
  • You have to be located in the Netherlands
About American Express

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.