Huidige banen gerelateerd aan Customer and Payments Investigator - Amsterdam, Noord-Holland - AMEX
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Payments Expert Consultant
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Customer and Payments Investigator
2 maanden geleden
We are seeking a highly skilled and experienced Customer and Payments Investigation - Credit Analyst Trilingual to join our team. As a key member of our AML compliance team, you will be responsible for supporting analysis, remediation, and refresh activities of customer & business files to adhere to all applicable legislation and regulation.
Key Responsibilities- Perform analysis, remediation, and refresh activities to complete customer files
- Act as the first line of defense to detect unusual and suspicious behavior for the Business
- Conduct local analysis/investigations to detect unusual and suspicious customer behavior which might cause an increased Wwft risk (Wet ter voorkoming van witwassen en financieren van terrorisme) to the company
- Perform risk analysis on the total picture of a customer and collect evidence/documentation accordingly
- Raise Internal Suspicious Activity Reports (ISAR) with evidence and report to the compliance department for further investigation
- Analyze and understand customer behavior by reviewing transactions, payments to the account, organization charts, media exposure, etc..
- Reach out to customers to understand the behavior of a customer
- Propose other type of products to the customer if relevant
- Suspend and cancel accounts
- Experienced Customer Care Professional with analytical skills
- Know Your Customer (KYC) and Customer Due Diligence (CDD) experience is an advantage
- Knowledge of the (local) AML regulations is a plus
- Ability to distinguish main and side issues and to substantiate factual conclusions
- Ability to report the case effectively to the compliance department (ISAR)
- Has a commercial mindset - Understanding of American Express customer systems
- Knowledge of Consumer, Corporate and SBS products within American Express
- Strong teamwork, relationship, influencing and customer communication skills (verbal and written)
- You need to be fluent in English, Dutch and French
- You have to be located in the Netherlands
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.