Parts and Accessories Representative

1 week geleden


NoordScharwoude, Noord-Holland, Nederland Zero Motorcycles Inc. Voltijd
About Zero Motorcycles Inc.

We are a cutting-edge electric motorcycle manufacturer, revolutionizing the industry with our innovative technology and commitment to sustainability. Our team is passionate about creating a superior riding experience for our customers while making a positive impact on the environment.

Job Summary

We are seeking an experienced Parts and Accessories Representative to join our team in Noord-Scharwoude, The Netherlands. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our dealers and customers in the DACH region, ensuring timely supply of parts and accessories.

Key Responsibilities
  • Answer incoming calls and inquiries from customers and dealers in a professional and courteous manner, maintaining high levels of customer satisfaction.
  • Process and monitor Parts & Accessory orders in our ERP systems: SAP and Salesforce.
  • Communicate and coordinate with various departments, including Customer Service, Factory Service Center, Logistics, and Dealer network to ensure timely supply of Warranty replacement parts.
  • Proactively communicate Parts & Accessory inquiries to maintain customer satisfaction.
Requirements
  • MBO+ degree in a related field or equivalent experience in similar positions.
  • Minimum 2-3 years of working experience in customer service, sales operations, finance, or supply chain.
  • Fluency in English, Dutch, and German.
Benefits
  • A competitive salary of €45,000 - €55,000 per year, depending on experience.
  • Opportunity to join our employee stock program.
  • An open-door culture and driven, fun colleagues.
  • Professional development opportunities to grow your career.
  • A dynamic work environment with occasional business travel required.


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