Parts and Accessories Representative
1 week geleden
We are a cutting-edge electric motorcycle manufacturer, revolutionizing the industry with our innovative technology and commitment to sustainability. Our team is passionate about creating a superior riding experience for our customers while making a positive impact on the environment.
Job SummaryWe are seeking an experienced Parts and Accessories Representative to join our team in Noord-Scharwoude, The Netherlands. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our dealers and customers in the DACH region, ensuring timely supply of parts and accessories.
Key Responsibilities- Answer incoming calls and inquiries from customers and dealers in a professional and courteous manner, maintaining high levels of customer satisfaction.
- Process and monitor Parts & Accessory orders in our ERP systems: SAP and Salesforce.
- Communicate and coordinate with various departments, including Customer Service, Factory Service Center, Logistics, and Dealer network to ensure timely supply of Warranty replacement parts.
- Proactively communicate Parts & Accessory inquiries to maintain customer satisfaction.
- MBO+ degree in a related field or equivalent experience in similar positions.
- Minimum 2-3 years of working experience in customer service, sales operations, finance, or supply chain.
- Fluency in English, Dutch, and German.
- A competitive salary of €45,000 - €55,000 per year, depending on experience.
- Opportunity to join our employee stock program.
- An open-door culture and driven, fun colleagues.
- Professional development opportunities to grow your career.
- A dynamic work environment with occasional business travel required.
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