High-Tech Field Service Specialist

4 dagen geleden

Amsterdam, Noord-Holland, Nederland Smith's Group Voltijd

At Smiths Group, we're committed to making the world a safer place. As a High-Tech Field Service Specialist, you'll be part of our team that helps to protect people and infrastructure.

About the Role

This is an exciting opportunity to join our global team as a Field Service Engineer. Your primary responsibility will be to install, repair, and maintain our equipment at customer sites, ensuring first-class customer satisfaction.

You'll work in a shift pattern, based at our site, where you'll collaborate with colleagues to troubleshoot and service complex equipment. Your expertise will help to ensure seamless operations, drive customer satisfaction, and contribute to the success of our business.

Responsibilities
  • Meet daily service repair needs and deliver exceptional customer satisfaction
  • Install, repair, and maintain Smiths equipment in the field, providing training as needed
  • Document all inspections, maintenance, and repair work promptly
  • Manage repair parts efficiently, ordering and returning parts as required
  • Review logs for open issues, prepare formal reports for clients
  • Mainly calibrate tools and test equipment
  • Provide technical support to clients and peers
  • Participate in site surveys, pilot programs, special projects, and meetings
  • Maintain close relationships with Senior FSEs and Product Managers
  • Ensure compliance with health, safety, and environmental policies
  • Communicate technical information effectively
Requirements

We're looking for a highly skilled and motivated individual with experience in troubleshooting, field repair, or technical support activities centered on electrical and mechanical systems. A strong educational background in engineering (MBO 4 level in electrical, mechanical, electronics) or relevant experience is essential.

  • Computer literacy, competency in MS Office Suite, and aptitude for learning specialized software
  • Advanced English skills (oral and written)
  • Knowledge of TPM (Total Productive Maintenance) is preferred
  • Excellent communication, organizational, and interpersonal skills
  • Strong client service orientation and ability to handle stressful situations
  • Self-motivated and reliable
  • Willingness to work in a shift pattern
Benefits

As a member of our team, you'll enjoy a competitive salary (£45,000 - £60,000 per annum), depending on experience, plus benefits that include:

  • A comprehensive pension scheme
  • Flexible working hours
  • Annual leave entitlement
  • Professional development opportunities
  • A supportive and inclusive work environment

We believe that diversity and inclusion are key drivers of innovation and success. We welcome applications from talented individuals worldwide.

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