Huidige banen gerelateerd aan Technical Support Specialist - Amstelveen, Noord-Holland - nVent
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Technical Support Specialist
2 maanden geleden
We're seeking a skilled Technical Support Engineer to join our team at nVent. As a key member of our organization, you will play a vital role in ensuring the success of our customers by providing expert technical support and guidance.
Key Responsibilities:- Provide technical assistance to customers via phone, email, and in-person meetings to resolve technical queries and issues.
- Develop and maintain strong relationships with customers to understand their needs and provide tailored solutions.
- Collaborate with cross-functional teams to identify and resolve technical issues, and to develop new opportunities for growth and improvement.
- Stay up-to-date with the latest product developments and industry trends to provide expert advice and guidance to customers.
- Contribute to the development of technical documentation, training materials, and other resources to support customer success.
- Bachelor's or Master's degree in Electrical or Mechanical Engineering, or equivalent experience.
- 1+ years of experience in customer service or technical support, preferably in an industrial environment.
- Proficiency in architectural and engineering drawings, including process flow and piping schematics.
- Experience working with channels and electrical distribution, and ideally some SAP experience.
- Strong communication and problem-solving skills, with the ability to work effectively in a team environment.
- A competitive salary and benefits package, including a good pension scheme and income insurance.
- 27 holiday days and 6 ADV days, plus a bike plan and sport contribution.
- Employee Assistance Program and a hybrid work model that allows for flexibility and work-life balance.
nVent is a dynamic global organization with a diverse portfolio of electrical solutions. We're committed to strengthening communities where our employees live and work, and we're known for our innovative and adaptable approach to business. Our core values include absolute integrity, a customer-first focus, and a commitment to excellence in everything we do.
