Network Architect
4 weken geleden
Job Summary:
A10 Networks is seeking a highly skilled Network Engineer to join our team. As a Network Engineer, you will be responsible for troubleshooting, resolving, and documenting customer reported network issues via phone and/or email. You will also provide configuration recommendations and assistance in customer service deployment, recreate reported issues in a lab with customer's configuration and topology, and work with sustaining engineering teams to investigate and resolve software and hardware defects.
Key Responsibilities:
- Troubleshoot and resolve customer reported network issues via phone and/or email
- Provide configuration recommendations and assistance in customer service deployment
- Recreate reported issues in a lab with customer's configuration and topology
- Work with sustaining engineering teams to investigate and resolve software and hardware defects
- Perform code patch verification
- Analyze data traces using relevant tools such as Wireshark to identify anomalies and find solutions
- Ensure customer's reported issues are resolved to the client's satisfaction in a timely manner
Requirements:
- 4+ years of working experience in the data networking industry
- Excellent verbal and written communication and organization skills
- BS/MS in a computer related field or equivalent work experience
- Any of the advanced networking certifications is preferred (CCIE, CCNP, JNCIE, or JNCIP)
- Extensive knowledge and experience troubleshooting Layer-2/3 protocols for example, VLANs, VRRP, OSPF, BGP, ISIS, IPv4/6, ARP, RIP, NAT, and Layer-4 protocols (TCP, UDP)
- Demonstrate strong analytical, troubleshooting and problem-solving skills
- Duties may require being on call periodically and working outside normal working hours (evenings and weekends)
- Experience providing support to direct customers, resellers, and field personnel in resolving product related issues
- Contribute to technical documentation/knowledge base for internal and/or external use
- Experience with firewalls, network security, and/or Application Delivery Switches (Server Load Balancers) is preferred
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