Help Desk Professional

2 weken geleden


Den Haag, Zuid-Holland, Nederland Falcon Smart IT (FalconSmartIT) Voltijd

Service Desk Position:

Falcon Smart IT is seeking a Help Desk Professional to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our clients via phone, email, and chat.

Duties and Responsibilities:

  • Respond to client inquiries via phone, email, and chat
  • Record all client interactions accurately throughout the ticket lifecycle
  • Use remote desktop tools to troubleshoot and resolve technical issues
  • Install and configure new IT software as needed
  • Collaborate with the service desk team to ensure seamless delivery of services

Requirements:

  • At least 2 years' experience in technical support or a related field
  • Excellent communication and problem-solving skills
  • Fluency in both English and Dutch (written and spoken)
  • Ability to work flexible hours, including weekends
  • Knowledge of MS Office and Windows 10/11 software

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