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Job Description
As a Customer Support Agent at Axerrio, you will be the primary point of contact for our clients when they have questions or issues with our software. Your role will involve registering and escalating incidents and change requests in our ticketing system, monitoring incidents, and providing feedback to clients.
Key Responsibilities
- Provide exceptional customer service and support to clients via phone, email, and chat
- Register and escalate incidents and change requests in our ticketing system
- Monitor incidents and provide regular updates to clients
- Work collaboratively with other teams, such as Implementation & Onboarding, Professional Services, and Tech (Development)
- Identify and implement process improvements to enhance customer satisfaction and efficiency
Requirements
- HBO work and thinking level
- Several years of experience in a professional B2B environment as a Support Agent/Manager
- Excellent communication skills in Dutch and English (German is a plus)
- Ability to work under pressure and maintain a high level of quality
- Self-motivated and proactive, with a willingness to learn and grow
What We Offer
- A challenging and autonomous role with opportunities for growth and development
- A dynamic and supportive team environment
- A competitive salary and benefits package
- Opportunities for professional development and training
- A modern and well-equipped workspace
About Axerrio
Axerrio is a leading provider of software solutions for the horticulture industry. With over 25 years of experience, we have established ourselves as a trusted partner for many of our clients. Our team is passionate about delivering exceptional customer service and support, and we are committed to helping our clients achieve their goals.
