Global Customer Support Ambassador

2 weken geleden


Groningen, Groningen, Nederland Central Parking Voltijd

Role Overview

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This role is designed for an individual who is passionate about delivering exceptional customer service and supporting the growth of our global customer base.

We are looking for a highly skilled Customer Service Agent to join our team. As a key point of contact, you will be responsible for guiding customers throughout their journey, ensuring a seamless and efficient experience from start to finish.

Key Responsibilities

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  • Cultivate strong relationships with customers through timely and empathetic communication.">
  • Provide personalized support to ensure customer satisfaction and resolve any issues that may arise.">
  • Collaborate with colleagues across departments to ensure seamless coordination and effective problem-solving.">
  • Stay up-to-date on company policies and procedures to provide accurate information to customers.">
  • Contribute to the development of new processes and initiatives to enhance customer experience.">
  • Participate in ongoing training and development to stay current with industry trends and best practices.">
  • Maintain accurate records and reports as required.">
  • Work collaboratively with the customer success team to ensure customer retention and growth.">
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Requirements

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To succeed in this role, you will need:

Skills and Qualifications

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  • Fluent spoken and written language skills in English and at least one additional language supported by the company.">
  • Excellent customer service skills with the ability to remain calm under pressure.">
  • Strong communication and interpersonal skills with the ability to build rapport with customers.">
  • Able to work effectively in a fast-paced environment with multiple priorities.">
  • Familiarity with Zendesk or similar ticketing systems.">
  • Ability to learn and adapt quickly to new systems and processes.">
  • Willingness to take ownership of customer issues and provide solutions.">
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What We Offer

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We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary of €38,000 - €45,000 per annum based on experience. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.


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