Service Delivery Manager IT Applications

4 weken geleden

Zaandam, Noord-Holland, Nederland Ahold Delhaize Voltijd
Job Description:

As a Service Delivery Manager IT Applications at Ahold Delhaize, you will be responsible for ensuring the uptime of our global IT applications for Finance. This includes scaling, delivering, supporting, and continuously improving our IT services within set timelines and budgets. You will work closely with a team of enthusiastic fellow Service Delivery Managers to manage a set of Global IT applications and associated vendors & processes. Your main goal is to contribute to the uptime of our global IT applications for Finance, ensuring adherence to relevant ITIL/PM processes and participating/owning the roles and activities defined therein for the Service Owner. You will also be responsible for escalation contact for IT Applications-related Incident Tickets, working with representatives of the business as well as support partners in considerably decreasing ticket volumes. Additionally, you will participate in operational Problem Management- and Change Management processes by requesting, assessing, and validating relevant Tickets. You will ensure support performance meets or exceeds SLA, OLA, KPI, and other goals and targets agreed on the IT Applications Services. You will also be responsible for identification and targeting of structural improvements in the operational IT Applications Services, support-partner performance, and system availability and operational efficiency. You will negotiate, agree, and document appropriate processes and/or process improvements with representatives of the business and support partners. You will monitor (on a daily basis) and produce reporting on the performance of service delivery levels and the related service providers' delivery of the agreed level of service. You will ensure a consistent IT service quality level to the business by introducing risk reduction measures and recovery options. You will support and/or lead in the performance of IT (Security) Controls and Audits and ensure IT Applications-related systems and activities are in full compliance with policies and regulations. You will act as SPOC towards support partners and relevant (business) project teams. You will actively participate in receiving the services within transitions.

Requirements:

- Must have knowledge of Finance processes or technical background within IT Finance or any related business facing applications.
- Minimum 5 to 8 years of relevant experience in similar operational IT role(s): Service (Delivery) Manager, Transition Manager, Project Manager, Release, Change, Problem Manager, IT Operations Manager, etc.
- Experience with being an SDM or manage applications covering Oracle, SAP ERP, SAP Success Factors, Saa S solutions. Experience with managing applications covering, SAP (S4/HANA) Peoplesoft, Hyperion EPM, MS Azure Cloud solutions.
- Core competencies: ITIL Certified, Project Management, Stakeholder Management, Incident and Request Management, Crisis Management, Agile Methodology, Influence without Authority, Vendor Management, Solid communication and presentation skills.
- Being hands on IT technical or functional expert in finance applications, such as SAP S4/HANA is a plus.
- Familiarity with the retail industry is a plus.
- Comfortable with working in multi-vendor, internationally dispersed environment.
- Highly experienced in working with IT Service Management Toolsets such as Service Now.
- Ability to act autonomously.
- \"Can do\" attitude.
- Willingness to travel long distance (approximately once per quarter).
- Be part of 24/7 rotation Major Incident Management process (managing major incidents, one week in every 6 to 8 weeks).
- Professional level in English.
- Relevant Bachelor or Master's Degree (e.g. Business Administration, IT Management).

What we offer:

- Access to best-in-class guidance and inspiring training to shape your development and career.
- 20 vacation days, and Personal Budget for you to decide whether to spend it on 12,5 extra vacation days, discounts or a pay-out.
- Flexible working hours working from home as well as from our vibrant HQ in Zaandam.
- A laptop and a smartphone.
- An excellent pension plan with a personal contribution of 6.2% and Ahold contributes more than 4 times your contribution.
- A travel allowance for traveling to and from Zaandam.
- A bonus on top of your salary.
- Attractive discounts on various insurance policies.
- 10% discount on your grocery shopping in our Albert Heijn stores, up to €300 per year.
- A challenging role within a multidisciplinary team in a very dynamic environment, where you will be involved in the latest digital and technology related developments.
- The opportunity to build further competencies and develop your personal networks.
- Future career opportunities within an international retail environment (inside or outside the internal audit department).

How to apply:

For more information, please contact Peter Dirks, Talent Acquisition Partner at peter.dirks@ah.nl.

Why Ahold Delhaize?

Ahold Delhaize is one of the world's largest food retail groups and a leader in both supermarkets and e-commerce. Together, we help people eat well, save time and live better – it's how we make a difference. And we do it because we care: for our customers, our people and the world around us.

Our values:

- Be courageous
- Live wholeheartedly
- Keep growing

Meet your colleagues:

- Capex Manager
- Monica Lefterica
- Finance Director
- Frederieke de Haas- van den Vlekkert
- Financial Controller Commerce
- Bram Koper

Your workplace:

- Mega Image, Bucharest, Romania
- Atrium, Zaandam, The Netherlands
- Albert Heijn floor, Zaandam, The Netherlands
- Albert Headquarters, Prague, Czech Republic
- Headquarters Delhaize, Asse, Belgium
- Gall&Gall floor, Zaandam, The Netherlands
- Maxi office, Belgrade, Serbia

Selection process:

- Application
- Job interview(s)
- Online Assessment
- Job Offer
- Welcome to the Ahold Delhaize family

Need help with application or orientation?

Please send a message to Peter Dirks, Talent Acquisition Partner at peter.dirks@ah.nl.

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