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Job Title: Sales Coordinator
Company Description:
Delta Electronics EMEA is a leading provider of innovative energy solutions. With a strong commitment to research and development, we strive to deliver cutting-edge products that meet the evolving needs of our customers.
Job Description:
We are seeking a highly skilled Sales Coordinator to join our team in the EMEA region. As a Sales Coordinator, you will play a critical role in supporting our Sales team and other departments to drive business growth and expansion.
Responsibilities:
- Process customer orders and ensure timely delivery of products.
- Communicate with customers and internal departments to resolve any issues or discrepancies.
- Monitor customer order backlog and proactively initiate expedites to meet customer delivery dates.
- Manage customer forecasts and analyze demand against actual orders to coordinate relevant actions with supply chain, sales, and customer teams.
- Create shipments in SAP and release to the warehouse, coordinating with the warehouse for shipment issues and preparing shipping documents.
- Coordinate special shipping arrangements with the warehouse and transportation company, as well as the SCM team.
- Issue invoices and perform invoice reviews, following up on overdue invoices and processing logistics invoices.
- Provide sales support to customers, responding to inquiries, creating and maintaining customer master data, and maintaining customer price data in SAP/SPS.
- Build and maintain strong relationships with customers, ensuring high customer satisfaction.
Qualifications:
- Excellent verbal and written communication skills in English.
- Minimum 5 years of experience as an Order Processor and Customer Sales Support, with experience in similar industrial market segments considered a plus.
- Working experience within an international organization.
- Ability to work under pressure and prioritize tasks, with a problem-solving attitude.
- Business operation awareness and sensitivity, with the ability to make quick judgments to suit differing customer requests and an international mindset.
- A strong team player with the ability to manage different stakeholders independently, with high self-quality work.
- SAP transactions and Office Software knowledge (PowerPoint, Excel, Word, Outlook) are mandatory.
- Customer-oriented attitude, attention to detail, and the ability to work accurately and timely.
- Good communication and organizing skills.
