Senior Cloud Engineer

2 dagen geleden


Amsterdam, Noord-Holland, Nederland HCL Technologies Voltijd

Job Summary

We are seeking a highly skilled Senior Cloud Engineer to join our team at HCL Technologies. As a key member of our Platform Engineering team, you will be responsible for designing, implementing, and maintaining cloud-based infrastructure solutions.

Key Responsibilities

  • Adhere to quality standards, regulatory requirements, and company policies
  • Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
  • Participate in the creation of proposals to drive Service improvement plans
  • Independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team
  • Provide support for on-call escalations or L3 level support and incident and problem management
  • Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts, and conducting interviews or participation in hiring drives

Qualifications

  • B-Tech degree
  • 1 position available
  • Primary skill: Cloud Services-Platform Engineering-LINUX
  • Employee Group: Business Line FT


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