IT Coordinator
7 uur geleden
We are seeking a highly motivated and skilled IT Coordinator to join our team in Schiedam and Rotterdam-Albrandswaard. As an IT Coordinator, you will play a key role in providing proactive IT support and empowering our users with knowledge of the tools they need to perform their job.
Key Responsibilities- Identify end-user training needs, provide input on training material, and arrange training sessions, with a special focus on MS 365 tools.
- Assist the 1st Line support team when required, identify recurring issues and automation opportunities, and report to the line manager.
- Ensure local support in Applications, Network management, Server management, Order fulfillment, IT governance, and IT security.
- Follow up with local vendors on contracts, identify needs, and renewal cycles, and liaise with the Head of Supplier Management.
- Provide local deskside support.
- Monitor user satisfaction scores, identify improvement potential.
- Ensure incidents and requests registered in the global helpdesk system are handled according to GBS IT, SLA/ GSM principles, and guidelines.
- Advise on IT investment budget.
- Provide accurate reporting as required.
- Act within the corporate governance policy.
- Excellent written and spoken Dutch and English skills.
- Ability to understand and convey complex IT scenarios.
- MBO level degree in IT or Business Administration or relevant industry experience.
- Service-minded attitude and ability to communicate with all levels within the business.
- Understanding of ITIL processes.
- A challenging opportunity within one of the largest and most innovative maritime companies in the world.
- A 1-year contract with the prospect of permanent employment.
- Flexible working hours between 07:00 - 19:00 hours.
- A good salary.
- 8.2% holiday allowance.
- You enjoy 30 vacation days per year, which increase with your years of service.
- Travel allowance.
- You participate in our pension scheme with excellent conditions.
- You participate in collective employee insurances such as disability- and life insurance.
- You can participate in a collective health insurance.
- With our internal learning portal, you can develop personal skills and by following external courses you can keep your knowledge up to date and gain certifications.
- An active staff association in which you can undertake other fun activities with your colleagues in addition to your work.
- Free fruit at work.
If you are interested in this role, please apply online through our career portal by creating a 'Candidate Home' account. Here you can upload your resume and a motivational letter.
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