CCaaS Engineer

3 weken geleden

Amsterdam, Noord-Holland, Nederland ABN Amro Voltijd

The Customer Interaction Platform team at ABN AMRO is looking for a skilled IT Engineer to join their team. As a CCaaS Engineer, you will be responsible for designing and developing software components based on the CCaaS/SaaS platform NICE CXone for our contact center.

Key Responsibilities
  • Take end-to-end responsibility for the design and development of software components based on the CCaaS/SaaS platform NICE CXone.
  • Knowledge of audio/SIP architecture and protocols is required.
  • Choose and manage tools and technologies to build and support a robust infrastructure.
  • Be responsible for the implementation of integration patterns between CCaaS/SaaS and Azure.
  • Identify bottlenecks and improve the performance of applications.
  • Ensure the developed software and implementation have the appropriate controls to comply with our security requirements.
  • Ensure all necessary monitoring and backup solutions are in place.
Requirements
  • At least 4 or 5 years of experience in this field or experience implementing contact center software.
  • Experience with CCaaS, Contact Center as a Service/NICE CXOne experience is required.
  • Proven experience with the implementation of software integration patterns based on REST services and API Gateways (Azure API Gateway & APIGEE).
What We Offer
  • The opportunity to be the best you can be, work flexible hours, and lots of room to grow both personally and professionally.
  • The opportunity to proactively work on your vitality and fitness.
  • A competitive pay scale based on your experience and skillset.
  • A supplementary benefit budget of 11%, which you can spend on additional fringe benefits.
  • A personal development budget of EUR 1,000 per year.
  • An annual public transportation pass or travel budget, depending on the function.
  • A solid pension plan.

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