Technical Services Manager – Control Room and related services
1 week geleden
Introduction
ASML is a leading supplier to the semiconductor industry, manufacturing complex lithography machines used by chip manufacturers to produce integrated circuits or computer chips. Our company is at the heart of all electronic devices that inform, entertain, and connect us. With over 20,000 employees, we develop and manufacture key components for ASML lithography systems at our facilities in the Netherlands.
Role and Responsibilities
As the Technical Services Manager–CR (Control Room and related services), you will be responsible for ensuring the appropriate response by hard service suppliers to high-priority failures and business demand. You will ensure the availability and readiness of the first-line response organization as well as on-call services. Collaboration between multiple control rooms and other emergency response teams is crucial in securing business continuity and safety for all.
You will also be responsible for LoToTo services, setting-to-work services, and other 24/7 activities performed by different hard service suppliers to facilitate the progress of our large portfolio of construction projects.
The role requires insight into overall asset system relations combined with contract awareness and customer/stakeholder focus. Solutioning creativity, stress resilience, strong communication skills, and information availability are key success factors.
Your Tasks
- Demand management related to high-priority processes for the correct and efficient response by suppliers to secure business continuity.
- Ensure availability and readiness of management on-call service for high-priority issues.
- In collaboration with business partners and F&M internal stakeholders, translate service demand into annual plans, including activities forecasts, KPIs, changes, improvements, etc., for PtW, (de)loto, and (de)commissioning functions.
- In collaboration with business partners and F&M internal stakeholders, translate service demand into annual plans, including activities forecasts, KPIs, changes, improvements, etc., for Control Room functions and services.
- Implement and monitor the correct use of standard processes for asset safety, such as LoToTo, permit-to-work, etc.
- Ensure cross-area (control room) collaboration when needed and alignment with security and safety teams.
- Secure strong, actual, and complete information and communication for high-priority issues.
- Contract and supplier evaluation regarding control room service delivery.
- Coordinate escalation and de-escalation processes.
Requirements
- Completed bachelor or master degree in engineering, asset management, or similar.
- At least 5 years of relevant experience in a similar complex industrial environment.
- Strong leadership skills.
- Solution-oriented and pragmatic.
- Troubleshooter, stress-resistant.
- Excellent decision-making skills in fast-changing and complex environments, capable of dealing with uncertainties.
- Delegating and giving orders (towards suppliers).
- Strongly results-oriented with a corresponding sense of responsibility; directs work and ensures accountability.
- Social skills; empathetic, listening, enthusing, and collaborating.
- Excellent communication skills, both written and verbal, dealing with mid-level management, peers, teams, service providers, contractors, and consultants.
- High organizational sensitivity and situational awareness.
- Balancing stakeholders' (conflicting) interests.
- Networking skills.
- Fluent in spoken and written English and Dutch.
About ASML
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. We recognize that diversity and inclusion are driving forces in the success of our company.
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