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Capital Equipment Installation Specialist
2 maanden geleden
About the Role:
We are seeking a highly skilled Service Support Specialist to join our team at Boston Scientific. As a key member of our service operations team, you will be responsible for managing the preparation and execution of capital equipment installations and upgrades in support of sales, marketing, and service operations activities for capital equipment in the EMEA region.
Key Responsibilities:
- Manage standardized installation and service programs in support of new product launches, equipment upgrades, equipment evaluations, and installation activities;
- Facilitate discussions and attend pre-launch meetings with Service Development, Technical Support, Manufacturing, Marketing, QA, Sales, and Inventory to ensure adequate preparation, communication, and adherence to launch plans;
- Main contact within CETS organization for advice on standardized installations/upgrades;
- Manage demo pools for the division in support of congresses, training sessions, etc.;
- Creation, management, and final closure of service cases in the Global Service Management System;
- Manage install base data in the Global Service Management System;
- Creation, releasing, or requesting orders of capital equipment for installations and upgrades;
- Managing and monitoring of the logistical flow.
Requirements:
- MBO level, preferably with a technical and/or logistical specialization;
- Experience in working with technical, distribution, sales, and direct customer environment is a plus;
- Combines a problem-solving attitude with liaison-focused communication skills;
- Is capable of organizing their own work;
- Has excellent English verbal and written skills;
- Experience with SAP is a plus;
- Ambitious, eager to improve, and result-driven.
About Boston Scientific:
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate.
