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Customer Service Representative
2 maanden geleden
About the Role
We are seeking a highly skilled and customer-focused individual to join our Specialized Services Customer Care team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities
- Process, monitor, and follow up on orders to ensure timely and accurate delivery
- Record, analyze, and resolve dispute situations, including complaints and returns
- Provide sales team and customer support, including information requests, lead times, and dispute solving
- Work closely with internal stakeholders to ensure seamless execution of Order-To-Cash processes
- Develop and maintain strong relationships with customers and colleagues to drive business growth and customer satisfaction
Requirements
- Bachelor's degree or equivalent experience
- Excellent verbal and written communication skills in English and Portuguese
- 2+ years of experience in customer service and order management
- Computer literacy, including MS-Office Outlook, Excel, and Word
- Strong sense of responsibility, flexibility, and ability to prioritize tasks under pressure
What We Offer
- Competitive salary and benefits package
- Flexible working environment
- Annual Incentive Plan
- Pension scheme and group discount on healthcare insurance
- Training possibilities via Cornerstone/Skills Lab
- Employee Assistance Program and Recognize
About Medtronic
Medtronic is a world-leading healthcare technology company committed to improving the lives of patients worldwide. We value diversity, equity, and inclusion, and strive to create a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.
