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Delft, Zuid-Holland, Nederland DSM VoltijdJob OverviewDSM is seeking a highly skilled Business Support Officer Pet Food to join our Commercial Operations team.As a Business Support Officer Pet Food, you will be responsible for providing critical operational support to our commercial activities, ensuring smooth customer interactions and business processes.Key ResponsibilitiesManage customer relations...
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Business Support Officer Pet Food Specialist
2 maanden geleden
We are seeking a highly skilled Business Support Officer to join our Pet Food team. As a key member of our commercial team, you will play a critical role in supporting our business activities and contributing to the development of our nutritional and taste business solutions.
Key Responsibilities:- Customer Relations Management: Be the primary point of contact for internal functions, arranging sales support requests, and handling information, documentation, questionnaires, product quality complaints, sampling, and our customer portal.
- Smooth Sales Office Operations: Ensure systems and processes are up-to-date, create quotations, manage sales contracts, presentations, folder maintenance, organize customer visits and marketing events, take meeting minutes, run sales statistics extractions and analysis, and manage internal invoices. Coordinate activities with internal departments, including logistics and finance, to ensure timely delivery of orders and resolution of billing issues.
- Prospecting and Lead Generation: Research and identify potential new customers within assigned territories or industries. Conduct outbound prospecting activities, such as cold calling and email outreach, to introduce products and services to prospects.
- Lead Qualification and Appointment Scheduling: Qualify leads and schedule appointments or demonstrations for the external sales team. Follow up with leads to build relationships and move them through the sales pipeline.
- A dynamic working environment in the exciting world of pet food.
- A culture that values diversity and puts people at the heart of the company.
- The opportunity to work for a company that cares about the environment and sets ambitious sustainability objectives.
- Flexibility in working hours and competitive benefits.
- A base salary of €44,752 to €63,931 per year, including holiday allowance and 13th month, and extra benefits such as 25 holiday days, a bonus, and the option to buy more holiday days with a 6.11% my choice budget.
- A bachelor's degree (preferred) or equivalent experience in related areas (Marketing, Sales, Customer Service).
- Experience working with ERP systems (e.g., SAP – Sales & Distribution modules) and CRM systems, as well as strong knowledge of Microsoft applications (Outlook, Word, Excel, PowerPoint) and Internet portals.
- A self-starting and team-playing attitude with the ability to work under pressure with tight deadlines, minimum supervision in a flexible and open-minded manner, while still paying attention to details.
- Strong interpersonal and problem-solving skills and the ability to work effectively in an international and multi-cultural environment.
- Excellent interpersonal skills: ability to interact with our customers and other DSM sites/departments/functions at any level.
- Fluency in English, other languages appreciated.
DSM is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drive unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate, there's a place for everyone at DSM.