Front Desk Ambassador

4 weken geleden


Eindhoven, Noord-Brabant, Nederland Eden Hotels Voltijd

About the Role

We are seeking a highly motivated and service-oriented Front Desk Ambassador to join our team at the Crown Hotel Eindhoven Centre. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and promoting our hotel's amenities and services.

Key Responsibilities

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.
  • Process guest arrivals and departures, handling check-in and check-out procedures efficiently and accurately.
  • Offer personalized recommendations and suggestions to guests, enhancing their stay and promoting hotel services.
  • Collaborate with colleagues to maintain a clean and organized front desk area, ensuring a positive impression for guests.
  • Stay up-to-date with hotel information, promotions, and services, using this knowledge to engage with guests and promote the hotel.

Requirements

  • Fluency in Dutch and English, with the ability to communicate effectively with guests and colleagues.
  • Excellent customer service skills, with a strong focus on delivering exceptional guest experiences.
  • Ability to work independently and as part of a team, maintaining a positive and professional attitude in a fast-paced environment.
  • Basic computer skills, with experience using hotel software and systems.
  • Availability to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer

  • A competitive salary, starting at €2,252 per month, depending on experience and qualifications.
  • A comprehensive benefits package, including collective insurances and a travel allowance.
  • Substantial discounts on hotel stays, as well as opportunities to earn referral bonuses.
  • A dynamic and supportive work environment, with opportunities for growth and development.

About Eden Hotels

Eden Hotels is a leading hospitality company, operating a collection of city centre hotels across the Netherlands. We are committed to delivering exceptional guest experiences, while providing our colleagues with a supportive and inclusive work environment. If you are a motivated and service-oriented individual, passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.


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