Front Desk Ambassador
4 weken geleden
About the Role
We are seeking a highly motivated and service-oriented Front Desk Ambassador to join our team at the Crown Hotel Eindhoven Centre. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and promoting our hotel's amenities and services.
Key Responsibilities
- Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.
- Process guest arrivals and departures, handling check-in and check-out procedures efficiently and accurately.
- Offer personalized recommendations and suggestions to guests, enhancing their stay and promoting hotel services.
- Collaborate with colleagues to maintain a clean and organized front desk area, ensuring a positive impression for guests.
- Stay up-to-date with hotel information, promotions, and services, using this knowledge to engage with guests and promote the hotel.
Requirements
- Fluency in Dutch and English, with the ability to communicate effectively with guests and colleagues.
- Excellent customer service skills, with a strong focus on delivering exceptional guest experiences.
- Ability to work independently and as part of a team, maintaining a positive and professional attitude in a fast-paced environment.
- Basic computer skills, with experience using hotel software and systems.
- Availability to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer
- A competitive salary, starting at €2,252 per month, depending on experience and qualifications.
- A comprehensive benefits package, including collective insurances and a travel allowance.
- Substantial discounts on hotel stays, as well as opportunities to earn referral bonuses.
- A dynamic and supportive work environment, with opportunities for growth and development.
About Eden Hotels
Eden Hotels is a leading hospitality company, operating a collection of city centre hotels across the Netherlands. We are committed to delivering exceptional guest experiences, while providing our colleagues with a supportive and inclusive work environment. If you are a motivated and service-oriented individual, passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
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