Customer Service Director
1 week geleden
JAS Worldwide is a leading international supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage, and other supply chain management services.
This position is responsible for ensuring business retention and development, including tactical and strategic responsibilities. The successful candidate will be responsible for improving the day-to-day execution of services delivered to accounts.
Key Responsibilities:- Lead and manage the implementation of new services in collaboration with operational teams.
- Create, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance.
- Penetrate organizational structures and develop relationships beyond main points of contact.
- Maintain rates and assess yields on a monthly basis.
- Monitor accounts for timely payments and assist with collections on past due invoices.
- Set up internal reports to monitor performance in meeting critical milestones.
- Communicate any issues or exceptions to Operations immediately.
- Assign corrective actions to every issue/complaint and follow up on their effectiveness to ensure client satisfaction.
- Manage and lead business reviews, establishing a quarterly review cycle.
- Engage Sales and Operations to participate in client meetings, presentations, and business reviews.
- Travel within the region to visit accounts/account sites and branches to review procedures and maintain customer information/satisfaction.
- Update the status of progress on business opportunities.
- Focus on penetrating other areas of the business for additional support and to uncover additional business opportunities.
- Ensure all company policies and regulatory requirements are adhered to.
- Understand accounts' business strategies, objectives, and risks/constraints, and continually focus efforts on providing solutions to achieve objectives and mitigate risks/constraints.
- Pursue and implement more efficiency and cost reduction measures.
- Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources.
- Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contributions.
- Excellent organizational skills; written and verbal communication skills.
- Strong customer service, problem-solving, and interpersonal skills.
- Be result-oriented with the ability to troubleshoot.
- Good analytical and program management skills.
- Must be flexible and respond easily to changing demands.
- Good interpersonal relationships, able to interact positively and effectively with co-workers, subordinates, and supervisors.
- Minimum two years' experience in the industry or a related service industry.
- Minimum one year of operational experience in the services the account utilizes.
- Command of Word, PowerPoint, and Excel.
This role is performed in a climate-controlled internal office environment, working under normal office conditions. Travel will be required in support of the position's responsibilities.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk, and hear. While performing the duties of this job, the employee frequently is required to stop, kneel, and crouch, lift weight or exert a force up to a maximum of 25 pounds. This position requires the employee to frequently work in a fluid, fast-paced environment.
Additional:The responsibilities associated with this job will change from time to time in accordance with the Company's business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
Management retains discretion to add or change duties of this position at any time.
-
Customer Service Director
2 dagen geleden
Ridderkerk, Zuid-Holland, Nederland JAS Worldwide VoltijdJob Title: Customer Service ManagerJAS Worldwide is a leading international supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage, and other supply chain management services.Job Summary:This position is responsible for...
-
Customer Service Director
6 dagen geleden
Ridderkerk, Zuid-Holland, Nederland JAS Worldwide VoltijdJob Title: Customer Service ManagerJAS Worldwide is a leading international supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage, and other supply chain management services.This position is responsible for ensuring...
-
Customer Service Director
5 dagen geleden
Ridderkerk, Zuid-Holland, Nederland JAS Worldwide VoltijdJob Title: Customer Service ManagerJAS Worldwide is a leading international supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage, and other supply chain management services.This position is responsible for ensuring...
-
Customer Service Specialist
4 dagen geleden
Ridderkerk, Zuid-Holland, Nederland van nes + plaisier VoltijdFunctieomschrijvingWe zoeken een enthousiaste en doorzette Customer Service medewerker voor onze opdrachtgever in Ridderkerk. Als Customer Service medewerker ben je verantwoordelijk voor het coördineren en uitvoeren van verkoop- en supply chain processen. Je begeleidt het verkoopproces van A tot Z en zorgt ervoor dat alles gestroomlijnd verloopt. Je...
-
Customer Service Specialist
6 dagen geleden
Ridderkerk, Zuid-Holland, Nederland van nes + plaisier VoltijdFunctieomschrijvingAls Customer Service medewerker bij onze opdrachtgever ben je verantwoordelijk voor het coördineren en uitvoeren van verkoop- en supply chain processen. Je begeleidt het verkoopproces van A tot Z en zorgt ervoor dat alles gestroomlijnd verloopt. Je ondersteunt de afdeling Sales en Supply Chain, voorziet klanten van informatie, verstuurt...
-
Customer Service Specialist
4 dagen geleden
Ridderkerk, Zuid-Holland, Nederland Quooker VoltijdOver QuookerQuooker is een wereldwijde leider in de productie van kokendwaterkranen. Onze producten zijn bekend in meer dan 100 landen en worden gebruikt door miljoenen mensen over de hele wereld.De rolAls Customer Service Medewerker bij Quooker ben je verantwoordelijk voor het bieden van telefonische ondersteuning aan onze klanten. Je bent het eerste...
-
Service Engineer
2 dagen geleden
Ridderkerk, Zuid-Holland, Nederland ELINEX Power Solutions VoltijdJob Title: Service EngineerAt ELINEX Power Solutions, we are seeking a highly skilled and motivated Service Engineer to join our team. As a Service Engineer, you will play a critical role in executing our services, including measurement & analysis, technical advice, installation, commissioning, maintenance, emergency service, repair, and battery...
-
Ridderkerk, Zuid-Holland, Nederland Quooker VoltijdOver de functieWe zijn op zoek naar een ervaren Customer Service Medewerker die zich kan vinden in onze visie en missie. Als Customer Service Medewerker bij Quooker ben je het eerste aanspreekpunt voor klanten met vragen of problemen met onze producten. Je bent verantwoordelijk voor het bieden van telefonische ondersteuning en het plannen van klantbezoeken...
-
Customer Service Medewerker: Een Echte Doorzetter
1 week geleden
Ridderkerk, Zuid-Holland, Nederland van nes + plaisier VoltijdFunctieomschrijvingAls Customer Service Medewerker bij onze opdrachtgever ben je verantwoordelijk voor het coördineren en uitvoeren van verkoop- en supply chain processen. Jij begeleidt het verkoopproces van A tot Z en zorgt ervoor dat alles gestroomlijnd verloopt. Je ondersteunt de afdeling Sales en Supply Chain, voorziet klanten van informatie, verstuurt...
-
Customer Service Specialist
2 dagen geleden
Ridderkerk, Zuid-Holland, Nederland Quooker VoltijdOver QuookerQuooker is een wereldwijde leider in de productie van kokendwaterkranen. Onze producten zijn bekend om hun kwaliteit en innovatie. Wij zijn op zoek naar een Service Medewerker om ons team te versterken.Je takenJe bent verantwoordelijk voor het bieden van telefonische ondersteuning aan klanten.Je werkt samen met de buitendienst om klantbezoeken te...
-
Customer Support Specialist
6 dagen geleden
Ridderkerk, Zuid-Holland, Nederland Robert Walters Voltijd{"title": "Customer Support Representative", "description": "JobbeschrijvingWe zijn op zoek naar een proactieve collega die hands-on is en een energieke, positieve en flexibele houding heeft met een snel leervermogen. Je zult werken in een dynamische omgeving waarin je de kans krijgt om je vaardigheden te ontwikkelen en jezelf te...
-
E-commerce Coordinator
1 week geleden
Ridderkerk, Zuid-Holland, Nederland Quooker VoltijdWij zoeken een E-commerce CoordinatorWij zijn op zoek naar een gedreven E-commerce Coordinator die zich kan ontwikkelen binnen onze internationale Quooker webshops. Jij bent verantwoordelijk voor het optimaliseren van de customer journey en het initiëren van activiteiten om de verkoop van artikelen aan de bestaande klantendatabase te stimuleren.Je taken en...
-
Field Service Technician
2 dagen geleden
Ridderkerk, Zuid-Holland, Nederland Enerpac Tool Group VoltijdJob SummaryWe are seeking a skilled Field Service Technician to join our team at Enerpac Tool Group. As a key member of our team, you will be responsible for assembling and tightening bolted joints, performing pipe cutting and end prepping, and carrying out various mechanical machining tasks.Key Responsibilities:Seal leaks during operation using...
-
Field Service Technician
1 week geleden
Ridderkerk, Zuid-Holland, Nederland Enerpac Tool Group VoltijdJob SummaryWe are seeking a skilled Field Service Technician to join our team at Enerpac Tool Group. As a key member of our team, you will be responsible for assembling and tightening bolted joints, performing pipe cutting and end prepping, and carrying out various mechanical machining tasks.Key ResponsibilitiesSeal leaks during operation using prefabricated...
-
Account Manager
4 dagen geleden
Ridderkerk, Zuid-Holland, Nederland ELINEX Power Solutions VoltijdAbout the RoleWe are seeking a highly skilled and experienced Account Manager to join our Commercial department at ELINEX Power Solutions. As an Account Manager, you will be responsible for building and maintaining strong relationships with our customers, identifying new business opportunities, and driving sales growth.Key ResponsibilitiesDevelop and execute...
-
Electrical Systems Specialist
2 weken geleden
Ridderkerk, Zuid-Holland, Nederland ELINEX Power Solutions VoltijdAbout the RoleAs a Service Engineer at ELINEX Power Solutions, you will play a critical role in delivering exceptional service to our customers. Your primary responsibility will be to execute our services with precision and professionalism, ensuring that our customers receive the highest level of support.Key ResponsibilitiesExecute measurement and analysis...
-
Power Solutions Engineer
2 weken geleden
Ridderkerk, Zuid-Holland, Nederland ELINEX Power Solutions VoltijdAbout the RoleAs a Service Engineer at ELINEX Power Solutions, you will play a critical role in delivering exceptional service to our customers. Your primary responsibility will be to execute our services with precision and professionalism, ensuring that our customers receive the highest level of support.Key ResponsibilitiesExecute measurement and analysis...
-
Emergency Power Expert
2 weken geleden
Ridderkerk, Zuid-Holland, Nederland ELINEX Power Solutions VoltijdAbout the RoleAs a Service Engineer at ELINEX Power Solutions, you will play a critical role in delivering exceptional service to our customers. Your primary responsibility will be to execute our services with precision and professionalism, ensuring that our customers receive the highest level of support.Key ResponsibilitiesExecute measurement and analysis...
-
Electrical Engineer
1 week geleden
Ridderkerk, Zuid-Holland, Nederland ELINEX Power Solutions Voltijd{"title": "Service Engineer", "description": "Job SummaryAs a Service Engineer at ELINEX Power Solutions, you will be responsible for delivering exceptional service to our customers. This includes executing our services, providing technical advice, and ensuring the smooth operation of emergency power installations.Key ResponsibilitiesExecute services...
-
Courier Driver
2 dagen geleden
Ridderkerk, Zuid-Holland, Nederland FedEx VoltijdAbout the Role:We are seeking a reliable and customer-focused Courier to join our team at FedEx. As a Courier, you will be responsible for delivering packages to our customers in a timely and efficient manner.Key Responsibilities:Represent FedEx in a professional manner and provide excellent customer serviceOperate a vehicle in a safe and responsible manner,...
