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We are looking for a committed and proactive Technical Support Specialist to enhance our service delivery to software partners and their clientele. This role is vital in facilitating the successful implementation and onboarding of our VONQ APIs and Widgets. Your expertise in managing our knowledge base and job board inventory, along with addressing support inquiries, will be essential in fostering partner satisfaction.
Key Responsibilities:
- Partner Support: Provide assistance to software partners during the integration of VONQ APIs and Widgets, offering technical insights and troubleshooting assistance.
- Knowledge Base Oversight: Regularly update and maintain our knowledge base to ensure that partners and customers have access to accurate and comprehensive resources.
- Job Board Management: Ensure our job board inventory is up-to-date with detailed guidelines and pertinent information.
- Support Ticket Management: Efficiently address and resolve support tickets from partners, ensuring prompt and effective solutions.
- Onboarding Support: Assist end-customers in their onboarding process with VONQ products, ensuring a smooth initiation with our services.
- Effective Communication: Engage with a diverse audience to maintain strong relationships with partners and their customers.
Qualifications:
- Technical Proficiency: Strong understanding of APIs and Widgets, with the capability to troubleshoot and guide technical implementations.
- Customer-Centric Approach: Excellent interpersonal and communication skills, emphasizing outstanding customer support.
- Proactive Problem Solver: Ability to take initiative, analyze issues, and enhance processes to improve service quality.
- Detail-Oriented: Strong attention to detail and experience in managing and updating knowledge bases or similar documentation.
- Multitasking Ability: Capable of managing multiple tasks, prioritizing effectively, and collaborating with team members across various locations.
- Language Proficiency: Proficient in English, both written and spoken.
Why Choose VONQ?
As a leader in recruitment technology, we are not just a company; we are at the forefront of innovation. Our recruitment marketing solutions are utilized by global leaders, and we are recognized as a Strategic Leader in the HR Tech space.
What We Offer:
- A competitive salary package.
- High-quality equipment to support your work.
- Unlimited vacation days to maintain a healthy work-life balance.
- A fair contribution to your pension fund.
- Coverage for commuting and business trip expenses.
- Flexible working hours and a hybrid office-home culture.
- Access to a HeadSpace subscription for your well-being.
- Opportunities for skill development and professional growth.
Become part of our innovative team at VONQ
