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2 weken geleden

Hoofddorp, Noord-Holland, Nederland EZVIZ Europe Voltijd

We are seeking a highly organized and detail-oriented professional to join our team at EZVIZ Europe as an Order Management Specialist. This critical role plays a vital part in ensuring accurate and timely processing of orders, while providing exceptional customer service.

The successful candidate will be responsible for managing the order-to-cash process, maintaining a high level of accuracy and attention to detail throughout the order lifecycle. They will also be required to communicate effectively with customers regarding order status, updates, and any potential delays.

In addition to order management, this role involves working closely with internal departments to ensure seamless product availability and efficient order fulfillment. The ideal candidate will possess strong analytical skills, with the ability to identify areas for improvement and implement process enhancements.

Key responsibilities include:

  • Processing orders and invoices in the SAP system, ensuring daily operational business is managed correctly and effectively
  • Confirming product availability and coordinating with internal departments to fulfill orders
  • Communicating with customers regarding order status, updates, and any potential delays
  • Assisting with customer inquiries and providing exceptional customer service
  • Crafting operational and customer-driven reporting utilizing business intelligence tools
  • Employing a self-driven approach to solving problems and improving order management processes and systems

To excel in this role, the ideal candidate will have:

  • A proven track record in order processing or customer service
  • Strong attention to detail and accuracy
  • Excellent communication skills, both written and verbal
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Proficient English language skills, both written and spoken

EZVIZ Europe offers a dynamic and supportive work environment, where professionals can grow and develop their skills. If you are a motivated individual with a passion for order management and customer satisfaction, we encourage you to apply.