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Customer Service Representative

2 maanden geleden

Helmond, Noord-Brabant, Nederland The Plato Group Voltijd
Wat ga je doen?

Als Customer Service Medewerker bij IGO ben je verantwoordelijk voor het bieden van pro-actieve en professionele klantenservice aan onze Nederlandse B2B klanten. Je bent het aanspreekpunt voor klanten die online een offerte of order hebben geplaatst en beantwoordt alle klantvragen die via e-mail en telefonisch bij je binnenkomen. Je denkt mee met de klant en blijft nauw betrokken bij het gehele orderproces.

Je taken:
  • Beantwoord klantvragen en biedt ondersteuning bij het orderproces
  • Begeleid orders van A tot Z, van binnenkomen tot en met het moment van uitleveren
  • Begeleid klachten en zorgt voor een juiste afhandeling hiervan
  • Werkt samen met het Inside Sales team om offertes te uitwerken en te volgen
  • Biedt ondersteuning aan bij drukte en/of afwezigheid van collega's
Waar kom je te werken?

Je gaat deel uitmaken van het Sales & Customer Service team in Helmond, waar je werkt samen met 10 directe collega's die ook verantwoordelijk zijn voor de Nederlandse markt. IGO is een internationale organisatie met onze hoofdvestiging in Nederland en regiokantoren in diverse Europese landen.

Wat bieden wij jou?
  • Een werkomgeving waar sociale- én ecologische duurzaamheid topprioriteiten zijn
  • Een veelzijdige functie waarin je veel vrijheid krijgt om mee te helpen bouwen aan een groeiend bedrijf
  • Een plezierige werkomgeving met fijne collega's
  • Een werkomgeving waar we hard werken maar met tijd voor gezelligheid, teamuitjes en het vieren van successen
  • Ontwikkelingsmogelijkheden van je kwaliteiten, vakkennis en groeipotentie
  • Een marktconform salaris en een goed secundair arbeidsvoorwaardenpakket