Customer Service Representative
1 maand geleden
Röhlig Penske Logistics GmbH is seeking a highly motivated and detail-oriented Customer Service Associate to join our team. As a key member of our logistics team, you will be responsible for ensuring the smooth execution of transportation management, road, and ocean transport operations.
Responsibilities:- Process customer orders accurately and efficiently, adhering to established procedures and SOPs.
- Manage data entry and processing in our system, ensuring timely and accurate updates.
- Provide exceptional customer service, responding to inquiries and resolving issues in a proactive and timely manner.
- Collaborate with sales and sourcing teams to optimize profitability and improve processes.
- Investigate and resolve loss files, complaints, and defects in a timely and effective manner.
- Ensure all data is complete and accurate for processing by Finance.
- Minimum General Vocational Qualification (MBO) level or equivalent.
- Experience in logistics, transportation, or customer service is preferred.
- Proficiency in Microsoft Office and order-processing systems is required.
- Fluent business English skills, with additional European language skills a plus.
- A dynamic and international work environment with opportunities for career growth and development.
- A competitive remuneration package, including performance-related bonuses and benefits.
- A company-supported pension scheme, travel allowance, and secondary employment benefits.
- A flexible working hours policy and mobile working arrangements to support work-life balance.
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