Floor Manager, Tommy Hilfiger Mall of The Netherlands

11 uur geleden

Leidschendam, Zuid-Holland, Nederland PVH Voltijd

About PVH

PVH is a global apparel company with a rich history of growing brands and businesses with rich American heritages. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues.

About the Role

The Floor Manager plays a key role in achieving our store standards, leading by example, embracing our entrepreneurial spirit, and inspiring their team through their passion and belief in our brands.

Responsibilities

  • Ensure the efficient running of the shop floor, to achieve the highest levels of customer service, sales and profit.
  • Support the management team managing all personnel, product and merchandising functions, business processes and results for their store.
  • Communicate with staff daily their individual sales goals, key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve.
  • Hold 'one-minute meetings' at the end of employees' shifts; summarize their performance results, provide constructive feedback and recognition.
  • Execute and model company established best practices in Customer Service, Store Operations, Loss Prevention, and Point of Sale.
  • Achieve company standards/goals for personal sales results: sales v. budgets, sales per hour and units per transaction.
  • Respond to and communicate with the Store Manager on all competitors, community information that could impact company business.
  • Focus staff on the importance of quality relationships with internal and external customers.
  • Effectively manage customer complaints in a timely and effective way.
  • Analyze store level reports and create action plans to improve results.
  • Effectively communicate with the Store Manager regarding day-to-day operational issues of the store.
  • Manager-on-duty functions; manage store opening/closing functions and the sales floor.

Requirements

  • You connect to consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand.
  • You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
  • You'll be an effective communicator with the ability to cultivate belonging.
  • You collaborate to win and recognize and celebrate the contributions and achievements of others.
  • You are courageous in giving feedback that promotes positive behavioral change.
  • You adapt fast and work with pace.
  • You are energetic and inspire trust showing a clear presence on the shop floor.
  • You'll approach all issues with a 'can do' approach and make informed decisions to find in store solutions.

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