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Rotterdam, Zuid-Holland, Nederland Eastman VoltijdAbout the RoleAs a Customer Service Representative at Eastman, you will be the primary point of contact for our customers, providing exceptional service and support in line with our standards. You will be responsible for managing the entire Order to Cash process, handling customer requests, and coordinating with internal stakeholders to deliver results...
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Rotterdam, Zuid-Holland, Nederland Eastman VoltijdAbout EastmanEastman is a global specialty materials company that produces a wide range of products used in everyday items. With a commitment to safety and sustainability, Eastman works with customers to deliver innovative solutions while enhancing the quality of life.The RoleAs a Customer Service Representative, you will be the primary contact for our...
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Rotterdam, Zuid-Holland, Nederland Eastman VoltijdAbout EastmanEastman is a global specialty materials company that produces a wide range of products used in everyday items. With a commitment to safety and sustainability, the company works with customers to deliver innovative products and solutions.The RoleAs a Customer Service Representative, you will be the primary contact for our customers, responsible...
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Rotterdam, Zuid-Holland, Nederland Eastman VoltijdEastman is a global specialty materials company that produces a broad range of products found in items people use every day. As a globally inclusive and diverse company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2023 revenue of approximately $9.2 billion and is headquartered...
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Customer Support Representative
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Customer Service Representative
2 maanden geleden
At Eastman, we're committed to enhancing the quality of life in a material way. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences that drive business results.
The RoleYou'll be the primary point of contact for our customers, responsible for managing the entire Order to Cash process. This includes handling customer inquiries, resolving issues, and providing insights to drive business growth. You'll work closely with internal stakeholders, such as Sales, Product Management, and Logistics, to ensure seamless execution and customer satisfaction.
Responsibilities- Manage customer relationships and resolve issues in a timely and professional manner
- Coordinate with internal teams to ensure efficient Order to Cash process
- Develop and maintain strong relationships with customers to drive business growth
- Participate in internal projects to improve customer experience and process efficiency
- Bachelor's Degree or equivalent
- Previous experience in Customer Service, Supply Chain, Logistics, or Internal Sales in an international environment
- Experience with Order to Cash process in SAP/ERP system and/or Sales Force
- Fluent in English, German/Spanish required, both verbal and written; additional EU language preferred
- Strong commercial acumen and analytical skills
At Eastman, we're committed to creating a powerfully diverse workforce and a broadly inclusive workplace. We offer a competitive compensation package, opportunities for professional growth and development, and a collaborative work environment.
