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Customer Service Manager

2 maanden geleden

Alkmaar, Noord-Holland, Nederland Solar Nederland Voltijd
Wat ga je doen?

Bij Solar Nederland ben je als Customer Service Manager verantwoordelijk voor het handhaven van uitmuntende servicekwaliteit en het opbouwen van sterke relaties gebaseerd op vertrouwen. Je bent niet alleen verantwoordelijk voor het implementeren van onze strategieën, maar ook voor het begrijpen en aanvoelen van de behoeften van onze klanten.

Je rol

Als Customer Service Manager ben je een waardevol lid van ons Customer Service team. Je bent verantwoordelijk voor het opleiden en coachen van jouw team, waarbij je hen inspireert om uit te blinken in hun werk. Je identificeert knelpunten en implementeert effectieve oplossingen, terwijl je tegelijkertijd zorgt voor een omgeving waarin veiligheid en naleving centraal staan.

Wat wij bieden

We bieden jou een ambitieuze positie met veel afwisseling en verantwoordelijkheden. Je rapporteert aan onze VP Operations en bent lid van het MT+ binnen Solar. We streven naar een open en vrije cultuur waar jij de beste versie van jezelf kunt zijn. We stimuleren eigen initiatief en staat open voor ideeën, kennis en ervaring.

Wat wij verwachten

We verwachten dat je je focust op het halen van concrete doelen en dat je goed de leiding kan pakken, je team kan inspireren en aanmoedigen. Je hebt oog voor processen en voelt je verbonden met de organisatie en het werk wat je doet. Je bent gedreven en actief in after sales.

Wat wij vragen

We vragen een afgeronde hbo-opleiding, werkervaring in een leidinggevende, commerciële functie met klantcontact en kennis van en vaardigheden in Lean-tools en het Office-pakket, vooral Excel.