Payment Platform Specialist

2 weken geleden

Amsterdam, Noord-Holland, Nederland Adyen Voltijd

Adyen: A Financial Technology Platform

At Adyen, we provide payments, data, and financial products in a single solution, making us the financial technology platform of choice for customers like Meta, Uber, H&M, and Microsoft.

We create an environment with opportunities for our people to succeed, backed by a culture and support system that enables them to truly own their careers.

Key Responsibilities:

  • Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.
  • You are responsible for the merchants' full lifecycle (integration, expansion, and operational excellence).
  • Be an internal product advocate, track product processes, and contribute to the platform, feeding back feedback and issues you get back from merchants.
  • Advising merchants regarding the best implementation practices and addressing specific merchants' issues.

Requirements:

  • You should recognize that each interaction with a merchant is a customer service experience, and you aspire to deliver a seamless merchant support experience across the globe that transcends global boundaries and time.
  • You have strong written and verbal communication skills in English.
  • You are innovative, have strong problem-solving capabilities, and can adapt to new processes and procedures quickly, while dealing with many varied technical support requests and challenges.
  • You have affinity with internet technologies and knowledge of technical processes (think SQL, HTML, JavaScript, PHP, Java, Scripting).
  • You are self-driven, flexible, and can maintain high levels of productivity with minimal supervision, taking accountability for your work and results delivered.
  • You have had previous exposure to environments rich in uncertainty and show a resulting track record of successfully dealing with ambiguity.
  • You can make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity, and both internal and external requests.

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