Senior Retail Team Lead
2 weken geleden
We are seeking an experienced retail professional to join our PUMA team as a Senior Retail Team Lead. This is a challenging and rewarding role that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.
About the RoleThe Senior Retail Team Lead will be responsible for leading a team of sales associates, ensuring they meet or exceed store targets, and providing guidance and support to help them achieve their goals. The successful candidate will have a proven track record of success in a similar role, with experience in managing teams, driving sales growth, and maintaining high levels of customer satisfaction.
Key Responsibilities- Lead a team of 30 sales associates, providing coaching, training, and development opportunities to ensure they have the skills and knowledge needed to succeed in their roles.
- Develop and implement strategies to drive sales growth, improve customer satisfaction, and enhance the overall shopping experience.
- Work closely with the Store Manager and Assistant Store Manager to plan and execute visual merchandising displays, promotions, and events that meet PUMA's brand standards.
- Monitor and analyze key performance indicators (KPIs) such as sales, customer engagement, and employee retention, identifying areas for improvement and implementing changes as needed.
- Ensure that all store operations run smoothly, including opening and closing procedures, inventory management, and cash handling.
- 1-2 years of experience in a leading role, preferably in retail or a related industry.
- Excellent communication and interpersonal skills, with the ability to motivate and inspire teams to deliver exceptional results.
- Strong decision-making skills, with the ability to work independently and make sound judgments in fast-paced environments.
- Ability to work flexible hours, including weekends, evenings, and public holidays, as required.
- Proficiency in Microsoft Office, with the ability to learn new systems and technologies quickly.
PUMA offers a competitive salary package, including a base salary of $60,000 - $80,000 per annum, depending on experience. In addition, we offer a range of benefits, including:
- A generous bonus scheme, tied to individual and team performance.
- Opportunities for career advancement and professional development.
- A fun and dynamic work environment, with a focus on teamwork and collaboration.
- A comprehensive benefits package, including health insurance, paid time off, and retirement savings.
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service and driving business success, please submit your application, including your resume and a cover letter outlining your qualifications and experience.
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