Account Management Professional

6 dagen geleden


Amsterdam, Noord-Holland, Nederland STAFIDE Voltijd
Job Summary

We are seeking a highly skilled Desk Support Specialist to join our team at STAFIDE. As a key member of our organization, you will be responsible for delivering exceptional service to our clients and driving business growth.

Key Responsibilities
  • Account Management: Identify and implement initiatives to reduce attrition rates and improve productivity within assigned accounts.
  • Service Delivery: Conduct value addition activities to enhance productivity and execute Profit Improvement Plans to drive revenue growth.
  • Team Management: Manage team responsibilities and project deliverables to ensure completion within Service Level Agreements (SLAs).
  • Financial Management: Oversee the generation of account-level revenue and profitability, and manage budgets to meet financial targets.
Requirements
  • Proven Experience: Proven experience in managing desk side services or related fields, with a focus on account management, attrition reduction, and productivity improvement.
  • Business Acumen: Demonstrated ability in handling budget management, cost analysis, and implementing effective strategies to meet financial goals.
  • Leadership Skills: Strong skills in customer satisfaction management and account retention, with experience in team management and ensuring project deliverables meet SLAs.
What We Offer
  • Collaborative Environment: A collaborative and innovative workplace that encourages creativity and supports professional growth.
  • Opportunities for Growth: Opportunities to lead and implement cutting-edge technology solutions in a robust environment.
  • Competitive Compensation: Competitive compensation and benefits, with opportunities for career advancement and continuous learning.


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