Service Design Lead
3 weken geleden
At ASML, we are looking for a Service Design Lead to join our Global Business Services (GBS) organization. In this role, you will capture, prioritize, and improve user journeys for our employees globally across all services and channels. You will make your insights understandable and actionable for the team and collaborate effectively with different teams to ensure all relevant stakeholders are involved and on-board to implement the desired changes.
Responsibilities
- Capture the as-is customer journeys and experiences per service and channel, together with the UX researcher of the ServiceNow channel
- Prioritize the services based on business value and estimated potential for improvement and support colleagues in implementing service improvements
- Define service blueprints and service improvements together with the stakeholders
- Prototype and usability test service improvement concepts
- Implement an experience data-driven process to enable the team to continuously learn and improve
Requirements
- Bachelor's or Master's degree in an area such as industrial design, human-computer interaction, information science, psychology, or business
- Solid experience with service design
- Solid experience with design thinking facilitation /collaborative design/co-creation
- Fluent in English, verbal and written; proficiency in Dutch is a plus
Equal Opportunities Employer
ASML is an equal opportunities employer and welcomes applications from all qualified candidates without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.
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