Customer Support Specialist

3 dagen geleden

Alphen aan den Rijn, Zuid-Holland, Nederland AV Flexologic B.V. Voltijd

At AV Flexologic B.V., we're looking for a skilled Customer Support Specialist to join our team. In this dynamic role, you will be the key contact for our customers, ensuring exceptional support while driving sales of maintenance contracts, field upgrades, and service solutions.

This hybrid position combines technical expertise with customer relationship management, inside sales, and project coordination to enhance customer satisfaction and maximize service revenue.

  • Key Responsibilities:
  • Customer Support & Technical Assistance:

  • •Act as the first point of contact for customers regarding technical inquiries, troubleshooting, and product support.

  • •Provide remote technical support via phone, email, and online tools to resolve customer issues efficiently.

  • •Collaborate with the service team to schedule and coordinate on-site service visits.
  • Inside Sales & Service Contract Management:

  • •Proactively sell maintenance contracts and service agreements to ensure long-term customer engagement.

  • •Follow up with customers to identify sales opportunities for spare parts, upgrades, and additional services.

  • •Maintain and expand customer relationships by understanding their needs and proposing tailored solutions.
  • Field Upgrades & Project Management:

  • •Manage the sales and execution of field upgrades, ensuring timely delivery and customer satisfaction.

  • •Work closely with the engineering and service teams to coordinate technical upgrades and installations.

  • •Ensure proper documentation, planning, and follow-up for service-related projects.
  • Cross-Functional Collaboration:

  • •Support the sales team with technical expertise in customer discussions.

  • •Provide customer feedback to engineering and product development teams for continuous improvement.

  • •Maintain accurate records in the CRM system (e.g., Odoo) for service contracts, sales, and support cases.

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