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Order Fulfillment Coordinator
2 maanden geleden
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative at Vestiging Venray Standaard. As a key member of our customer service team, you will be responsible for ensuring exceptional customer satisfaction and efficiently managing customer orders.
Key Responsibilities
- Monitor customer orders and identify potential risks and issues to prevent delays and ensure timely delivery.
- Provide accurate and timely information on order status and prepare samples as required.
- Facilitate customer requests in accordance with established standards and procedures.
- Evaluate customer specifications and implement process improvements to optimize customer satisfaction.
- Build and maintain strong relationships with internal and external customers to drive business growth and loyalty.
- Support regional managers on technical details and quotations to ensure accurate and competitive pricing.
- Handle customer complaints in a professional and timely manner to resolve issues and prevent escalation.
Requirements
- Bachelor's degree in a commercial field and at least 2 years of experience in customer service or account management.
- Experience with CRM software and preferably SAP.
- Excellent communication and interpersonal skills with a customer-centric attitude.
- Ability to work effectively in a team environment and provide exceptional customer service.
- Fluency in English with excellent written and verbal skills.
- Attention to detail and ability to maintain a broad perspective.
What We Offer
- A competitive salary between €3200,- and €4200,- gross per month based on experience.
- A direct contract with Vestiging Venray Standaard.
- A challenging role with 32-40 hours per week.
- 27 vacation days and an incentive bonus scheme.
- An active staff association.
- Fresh fruit at work and a cycling or fitness plan to promote vitality.
