DevOps Engineer

6 dagen geleden


Amsterdam, Noord-Holland, Nederland STAFIDE Voltijd
Job Description

As a Remote DevOps Engineer at STAFIDE, you will be responsible for providing technical expertise and support to our clients. Your primary focus will be on managing DevOps operations on Kubernetes and Red Hat OpenShift clusters, ensuring seamless deployment and optimization of cloud environments.

Key Responsibilities:
  • Technical Support: Provide remote assistance to technical issues related to Kubernetes and Red Hat OpenShift platforms, ensuring adherence to quality standards, regulatory requirements, and company policies.
  • CI/CD Pipeline Management: Implement and manage CI/CD pipelines using GitHub and automate deployment processes using tools like ArgoCD and Terraform.
  • Cloud Optimization: Optimize cloud environments and automate management of Kubernetes/OpenShift clusters.
  • Container Management: Utilize open-source products like Harbor for container management and support the implementation of open-source solutions.
  • Customer Experience: Ensure positive customer experience and satisfaction through First Call Resolution, minimal rejected resolutions, and reopened cases.
  • Service Improvement: Participate in service improvement initiatives, creating proposals to enhance support operations.
  • Ticket Resolution: Independently resolve tickets, ensuring SLA compliance in ticket volume and resolution time.
  • On-Call Support: Provide on-call escalations and L3 level support, handling incident and problem management.
  • Knowledge Transfer: Conduct knowledge transfer sessions for IBM Support, contributing to knowledge base updates, training freshers, coaching analysts, and supporting hiring initiatives.
Requirements:
  • DevOps Expertise: Proficiency in managing DevOps operations on Kubernetes and Red Hat OpenShift clusters.
  • CI/CD Pipeline Expertise: Expertise in CI/CD pipelines, GitHub, and cloud automation and optimization.
  • Deployment Automation: Strong experience with deployment automation tools like ArgoCD and Terraform.
  • Open-Source Solutions: Solid understanding of open-source solutions and their implementation.
  • Project Management Tools: Experience with Confluence, Jira, and other project management tools.
  • Communication Skills: Fluent in English, with strong communication skills for effective knowledge transfer.
  • EU Citizenship: EU citizenship is mandatory for this role.
What We Offer:
  • Remote Work Opportunity: An opportunity to work remotely, providing technical expertise without the need for onsite presence.
  • Collaborative Environment: A collaborative environment focused on service excellence and continuous improvement.
  • Professional Growth: Flexibility and support in enhancing your technical skills and professional growth.

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