IT Support Specialist
5 dagen geleden
About Excis Compliance
We're a leading provider of innovative IT solutions, dedicated to empowering our clients with exceptional support and cutting-edge technologies.
Job Description
- As a VIP Support Engineer L2, you'll be the go-to technical expert for our high-profile clients, ensuring seamless IT experiences and resolving complex hardware, software, and networking issues.
Your Key Responsibilities
- Provide dedicated VIP support for hardware, software, and network-related issues.
- Assist users with application installations, device setups, and system configurations.
- Conduct remote troubleshooting and testing alternative solutions to resolve issues efficiently.
- Customize desktop applications to meet individual user needs.
- Log technical issues, resolutions, and feedback for continuous improvement.
- Escalate unresolved problems to higher-level support teams when necessary.
- Deliver high-quality customer service with a professional and customer-focused approach.
- Support device imaging, configuration, and deployment through the network.
- Offer VIP walk-in center support and on-site assistance as needed.
Requirements
- Proven experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
- Expertise in Windows 10 & 11, Office 365, OneDrive, Intune, and ServiceNow platforms.
- Hands-on experience with Windows/Linux/Mac OS environments.
- Knowledge of office automation tools and peripherals (e.g., printers, scanners).
- Familiarity with network security practices and anti-virus programs.
- Strong troubleshooting skills with the ability to provide clear step-by-step instructions remotely or on-site.
- Excellent problem-solving abilities and multitasking skills in a fast-paced environment.
- A customer-oriented mindset with exceptional communication skills.
- A Bachelor's degree in an IT-related field or equivalent work experience.
Preferred Qualifications
- Experience analyzing business requirements and translating them into technical solutions.
- Familiarity with Agile methodologies.
- Experience supporting VIP clients or executives.
Benefits
- Work closely with high-profile clients in a dynamic and fast-paced environment.
- Gain exposure to cutting-edge technologies and innovative IT solutions.
- Be part of a collaborative team that values your expertise and contributions.
- Receive opportunities for continuous learning and career advancement.
- Enjoy a supportive workplace culture that prioritizes employee well-being.
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