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About AkzoNobel

AkzoNobel is a leading global paints and coatings company that has been innovating and delivering high-quality products for over years. With a portfolio of trusted brands, including Dulux, International, Sikkens, and Interpon, we serve customers in over countries around the world.

Our company is committed to sustainability and providing solutions that help to color people's lives and protect what matters most. We believe that every surface is an opportunity, and we're dedicated to creating an even better tomorrow.

The Role of the Local IT Officer

The Local IT Officer (LITO) is a critical role within our organization, responsible for providing IT support and services to local users. This includes active engagement to ensure local users are trained in IT solutions and aware of relevant IT updates. The LITO will also be involved in local security, financial management, and asset management.

Key Responsibilities

• Proactively ensure efficient use of tools and systems by local AkzoNobel users
• Proactively monitor local customer satisfaction and engage on improvements
• Proactively ensure standard IT processes are followed, and share ideas or propose alternatives for improvement if relevant
• Flag demand towards IT Business Partners
• Act as local host for projects/roll-outs
• Maintain and build relationships with end-users on location

Training and Communication

The LITO will be responsible for communicating relevant IT and OT updates monthly to all local stakeholders. This includes providing regular training sessions on global IT solutions and actively scanning training needs in the local area.

Incident and Problem Management

The LITO will ensure incidents are allocated to the correct IT resolver groups and monitor all IT incidents escalated by users in the local domain. They will work with partner escalation teams and our own Service Delivery team to ensure proper follow-up.

Financial Management

The LITO will be responsible for ensuring annual local POs (for IT) are timely and adequately entered, including accrual. They will also work with local controllers to ensure local invoicing is timely and adequately processed.

Security

The LITO will ensure the security of the local IT and OT infrastructure (network) and actively work with global IT, local OT teams, and Facilities to protect against potential threats.

Asset Management

The LITO will be responsible for maintaining accurate records of local hardware and software and help track the status of local assets in case of questions from central teams.

Local Cost Management

The LITO will manage local costs, create POs, make accruals, and review invoices for the local area with local Finance controllers.

Requirements

To be successful in this role, you will need:

• Bachelor degree level education
• Professional with minimum of 3 years of experience in the IT sector, including 3 to 5 years managing IT services in a local country organization in a Global IM department
• Basic IT infrastructure knowledge on networking, firewalls, servers, and workplace services
• Strong Service management mindset
• Knowledge of best practice solutions in the shared solutions space
• Strong knowledge and experience in the assigned service domain
• Ability to act autonomously
• Knowledge of the structure and setup of IM Services (End-to-End services), procedures, and people in the Information Management departments and the GBS-IM departments
• Process mindset, while being customer-facing

What We Offer

AkzoNobel is consistently rated as one of the top employers in The Netherlands. We offer great personal development opportunities and roles with breadth, depth of scope, and impact. Our comprehensive packages include:

• Competitive Salary
• 13th month
• 46 Days' vacation
• Hybrid working
• AkzoNobel pension plan
• Home to work allowance or public transport card
• Access to a range of amazing benefits

We aim to create a sense of belonging, where everyone can share their diverse backgrounds, participate in events, and connect through networking platforms.

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