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Lead Engineer PLS Support Specialist
2 maanden geleden
About the Role
We are seeking a highly skilled and experienced Lead Engineer PLS Support to join our team at Sioux Technologies. As a key member of our organization, you will play a vital role in bridging the gap between our customers, development teams, operations, and suppliers.
Key Responsibilities
- Provide technical support to customers, addressing system issues, handling complex spare part issues, and managing customer inquiries in our ticket system.
- Participate in new product creation projects to gain system knowledge and integrate service requirements into new products.
- Define and implement operational and organizational processes to drive continuous improvement programs.
- Lead and support redesigns needed for bug-fixing, quality, safety, reliability, cost reduction, new enhancements, or features of our systems.
- Design and define replacement parts with support from our development and engineering departments to address obsolescence issues.
- Assist our factory in resolving quality and supplier obsolescence issues to ensure continuous production.
- Support the sales team with selling and addressing customer-focused Service Level Agreements.
Requirements
- A completed Bachelor's or Master's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or equivalent.
- At least 5 years of experience in complex multidisciplinary high-tech system development and assembly environments.
- Effective stakeholder management skills, both within the organization and with suppliers and customers.
- Familiarity with service requirements, service level agreements, and life cycle management.
- Fluent in English.
- Willingness to travel (20%).
About Sioux Technologies
We offer a pleasant working environment where High-Tech, High-Fun, and High-Value are central. Our benefits include a 32-40 hour working week, room to work from home, a personal training budget of €6000, and a VitaliTech budget for personal expenses. We prioritize continuous development, have fun together, and organize various activities for our employees. You will work on our Sioux Campus and have access to our Sioux Labs living room every day.
